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PAYG Broadband - Issues Topping Up

Near319
Not applicable

‎04-06-2010 03:17 PM

Hi,

I have very recently (around 15 minutes ago) attempted to top up my PAYG service, hoping to increase my data allowance as it was dropping low.

I have read all the FAQs and searched google for instructions on how to increase the data allowance via online top up.

So I followed the procedures on the FAQ on the main website and topped up 10 pounds worth of "data".

Instead, I recieved calling credit for the phone no. that is ONLY used for mobile broadband. However, the option to top up data is not even present on the website.

I was wondering if there was a way to convert calling credit into data allowance, or a method which directly tops up the data allowance of the "dongle" online. Since at the moment the 10 pounds worth of credit is an utter waste of money.

Thank you for your assistance.
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1 REPLY 1

Sukhi
Moderator (Retired)
Moderator (Retired)

‎04-06-2010 05:35 PM

Hi Near319

I'm a little confused :wacko:. Do you have a PAYG mobile number and a PAYG broadband dongle that you're trying to top-up? You should be able to simply select the number you wish to top up online through My Account. So that I can assist you further I need to have a closer look at your account. I have sent you an email if you can reply back, I'll be able to look in to this :).

Sukhi
eForum Team

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