Mobile Broadband - No GPRS signal in Milton Keynes

[becky123]

Hi- In the last couple of days I have only had GSM and not GPRS on my blackberry when I am in Milton Keynes.
When I go outside of Milton Keynes near Northamptonshire I get GPRS again.
Is there a problem with the MK base station?!

[Retired-Daz_V]

Hi there Becky123,

Shame to read this, but we've not had reports. Can you tell us:

- Does any internet service work?
- Can you get internet access with your SIM in another phone?

Also, what BlackBerry model do you have? If it's a 3G version, please try turning 3G off in your Mobile Network section, and see how you fare on 2G connection. Any better?

I've checked your postcode location and not found any alarms, so can you confirm that the same is happening on another Vodafone mobile phone in your area?

If you can provide us with as much detail as possible as well as the answers to the questions above, I'm confident that we can get to the bottom of this for you!


Daz

eForum Team

[becky123]

Hi Daz-
Its a BB 8900.
The gprs signal comes back as soon as I drive towards northampton.
Nothing works around milton keynes as it switches to gsm.
I have read another couple of reports about bad or no GPRS in milton keynes so I suspect there might be a real problem.
Thanks

Hi there Becky123,

Shame to read this, but we've not had reports. Can you tell us:

- Does any internet service work?
- Can you get internet access with your SIM in another phone?

Also, what BlackBerry model do you have? If it's a 3G version, please try turning 3G off in your Mobile Network section, and see how you fare on 2G connection. Any better?

I've checked your postcode location and not found any alarms, so can you confirm that the same is happening on another Vodafone mobile phone in your area?

If you can provide us with as much detail as possible as well as the answers to the questions above, I'm confident that we can get to the bottom of this for you!


Daz

eForum Team

[Retired-BenJ]

Hi becky123


Can you provide the exact postcodes your having this issue in as I suspect it might be different to your home location, I've double checked your home location and I concur with Daz, at this current moment I cannot see any problems with our cell sites in this area.

Thanks
BenJ
eForum Team

[becky123]

HI- My postcode is MK10 9JL- I also have a collegue who is having problems on his BB with getting GPRS signal and he also lives in Milton Keynes.

Hi becky123


Can you provide the exact postcodes your having this issue in as I suspect it might be different to your home location, I've double checked your home location and I concur with Daz, at this current moment I cannot see any problems with our cell sites in this area.

Thanks
BenJ
eForum Team

[Retired-Jon_V]

Hi becky123,

Thanks for that. I can now confirm that your serving cell site, 7937 does have an open fault on it, under case reference 2045210.

This was raised yesterday afternoon and is currently under investigation by our engineers.

I'll keep you updated on the progress of this as often as possible

Jon

eForum Team

[Retired-Jon_V]

Hi again becky123

We restarted this site and performed a few test calls at your location. Everything now appears to be working properly.

Let us know if you're still having issues - otherwise, happy to help!

Jon

eForum Team