Mobile Broadband using e172 on Windows 7 not working

[ThompsonP]

Hi,

I have been using my e172 dongle for around 3 years on Win XP.
I recently changed to a new laptop running windows7.
On using the e172 I get the message:
"Device Driver Software was not successfully installed."

I tried installing the latest version of Vodafone Mobile Connect (9.4.6.20529) and tried adding the e172 as a device but it couldn't be found.

Any help is appreciated as I'm without email at the mo.

Thanks

Phil

[Retired-Daz_V]

Hi there ThompsonP,

This odd indeed

Can you confirm that the modem lights up / works on another PC? If it is fine, I would recommend trying another USB port for starters (not through a hub, though).

Other than this, you may need to go into your Device Manager and see if there are any highlighted ? or ! marks in your Universal Serial Bus Controllers drop down - if so, can you try disabling the Mass Storage component of the modem, and rebooting? This sometimes does the trick. As we're not Microsoft Accredited technical support, I would recommend setting a current restore point just in case you need to revert back - we can't be held responsible for any Windows-related issues, so it will be at your own risk.

Failing this, can you provide screenshots and/or more info? Anything may help the community spot something that they might lead to a solution.

Your last port of call will of course be a qualified Microsoft technician performing a hands-on check, but pelase let us know how you get on!


Daz

eForum Team