Mobile Dongle Causes Problem Shutting Down Windows Vista

[eugenedonaghy]

HI

my mobile broadband dongle when plugged into laptop crashes Windows Vista when I shut down any advice on how I can stop this happening

[Retired-Adam_V]

Hi Eugene,

Welcome to the eForum you've come to the right place I have to admit I've not heard of a dongle crashing Windows Vista so far but it's either a conflict with the Vodafone Mobile Connect (VMC) software or the dongle drivers. At which point does the laptop crash and do you see any error messages? Does it only happen when the dongle is plugged in? Have you tried it in a different USB port?

I'd also recommend trying the latest version of the VMC software as this will come with the latest drivers. Let me know how you get on with the update

Thanks,

Adam
eForum Team.

[eugenedonaghy]

Hi Adam

dreaded BSOD (blue screen of death) on shutdown and it only happens when dongle has been plugged in have tried different USB ports

Hi Eugene,

Welcome to the eForum you've come to the right place I have to admit I've not heard of a dongle crashing Windows Vista so far but it's either a conflict with the Vodafone Mobile Connect (VMC) software or the dongle drivers. At which point does the laptop crash and do you see any error messages? Does it only happen when the dongle is plugged in? Have you tried it in a different USB port?

I'd also recommend trying the latest version of the VMC software as this will come with the latest drivers. Let me know how you get on with the update

Thanks,

Adam
eForum Team.

[Retired-Jon_V]

Hi Eugene,

We'll need to know the full make and model of your computer - and if you are able to quickly read and note down any part of the error message on the BSOD, this would be extremely helpful to our diagnosis

Jon

eForum Team

[eugenedonaghy]

Hi John

got this from the problem report

BCCode: 50
BCP1: CF30D000
BCP2: 00000000
BCP3: A3EFC8B6
BCP4: 00000000
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1
Server information: bbba3b7c-99b0-4f40-b75c-2789e8d802c5

HP G70 Notebook PC

Installing latest software means Vista cannot find the dongle and the built in wireless adaptor comes into play any ideas ??

Hi Eugene,

We'll need to know the full make and model of your computer - and if you are able to quickly read and note down any part of the error message on the BSOD, this would be extremely helpful to our diagnosis

Jon

eForum Team

[Retired-Jon_V]

Hi Eugene,

Hmm... that info doesn't appear to have any kind of actual error code in it - just memory address references, which isn't very helpful

Can you explain what you mean about the wireless adaptor coming into play?

Also a screenshot of Device Manager with Modems, Ports and USB Controllers expanded would be helpful in regards to Vista not detecting the modem

Jon

eForum Team

[eugenedonaghy]

Hi Jon

impossible to grab a screenshot of the dreaded BSOD i have attached a screenshot of the device manager (see vfone.pdf)

Laptop has a built in wireless adaptor

the BSOD came up with a DRIVER_POWER_STATE_FAILURE error

Eugene

Hi Eugene,

Hmm... that info doesn't appear to have any kind of actual error code in it - just memory address references, which isn't very helpful

Can you explain what you mean about the wireless adaptor coming into play?

Also a screenshot of Device Manager with Modems, Ports and USB Controllers expanded would be helpful in regards to Vista not detecting the modem

Jon

eForum Team

[lez77]

Hi Jon

impossible to grab a screenshot of the dreaded BSOD i have attached a screenshot of the device manager (see vfone.pdf)

Laptop has a built in wireless adaptor

the BSOD came up with a DRIVER_POWER_STATE_FAILURE error

Eugene

hi eugene , i had the seme problem my system crashed a few times and when i scanned my computer with mcafee i found 2 trojans in vodafone files relating to the dongle.I had to reset my whole computer as it continued to crash. Did you have any luck sorting yours?

[eugenedonaghy]

hi eugene , i had the seme problem my system crashed a few times and when i scanned my computer with mcafee i found 2 trojans in vodafone files relating to the dongle.I had to reset my whole computer as it continued to crash. Did you have any luck sorting yours?

did a scan with AVG found no infections or trojans what files were infected ??

[lez77]

did a scan with AVG found no infections or trojans what files were infected ??

was in the driver file for vodafone connect