cancel
Showing results for 
Search instead for 
Did you mean: 
1

Ask

2

Reply

3

Solution

Using Usb Dongle In China

Matt Jarvis
Not applicable
Hello,
My colleague is in China and his new Vodafone USB Dongle will not find any networks. I spoke to customer support who said that they have barred all dongles from working abroad as they couldn't control the charges. I cannot find anything about this in the forum.
Can someone confirm that this is the case?
If so could he buy a sim over there and use the dongle that way?
Thanks
Matt Jarvis
4 REPLIES 4

Retired-James
Moderator (Retired)
Moderator (Retired)
Hi Matt Jarvis

A very warm welcome to the Vodafone eForum from all of the team. :)

This is a good question and can I ask if the modem is contract or PAYG?

If the Modem is PAYG then we did bar this usage however it should now have been changed.

If it is a contract then we simply need to remove the roaming bar from your colleague's account.

In relation to using another network SIM in the Modem, this shouldn't be an issue however it may need to be unlocked. You can find all of the details around this by checking out our unlock page in our help centre.

as this isn't your dongle and account its hard to say for sure however if your colleague would like us to check the account then you will need to get them to contact us directly. For details on how to d this check out our contact us from abroad page.

James
eForum team

clavell
4: Newbie
Not quite..

Payt modems can only be used in the UK

Contract modems will work in most countries, BUT will cost an arm & a leg to run - far better to use wifi.. If hes got a contract modem, you'll need to get the international bar lifted.. Beware of the costs though... glug ;)

Matt Jarvis
Not applicable
It is on company contract. £12.99 per month fixed in the UK with extra charges abroad. The last dongle worked but this new one has a bar on it for some reason. Can't seem to get an answer on whether they are blocked by default.
After speaking to vodafone they lifted the block and we have a happy engineer in China.

clavell
4: Newbie
Great... Lol

A happy engineer?? I bet he is - You wont be though.. lol

One thing to find out..

See if he can get through the great wall of china.. China has an interesting firewall - filters everything.. Wonder if it affects the mbb when its roaming. See if he can use google.co.uk or is it google.cn - ;)