Vodafone Mobile Broadband - Getting Error Message 'You must be on the vodafone network to make a data connection'

[redukdaz]

Since last week, my 3g card connection has been coming up with the following error when I click connect in the client software:

You must be on the vodafone network to make a data connection

I've uninstalled the software, uninstalled the modem, cleaned the sim card, run diagnostics (all clear) and re-installed the lot.

The client software shows I have 3 bars. The error comes up within a second of clicking connect.

I'm on contract

Any suggestions?

Ta

[Retired-Jon_V]

Hi Redukdaz,

Can you confirm if you're using the full version of Vodafone Mobile Connect, or if you're using Vodafone Mobile Connect Lite?

Also, if possible, can you test the device in another computer, to see if it's a problem with the SIM or the computer itself.

Finally, have a look under Start > Connect To...
If there is a manual dial-up connection in there for VMC or not will help us to further diagnose the issue

Jon

eForum Team

[redukdaz]

Thanks Jon

It's Connect Lite - the one on the memory stick. I'm running it on a simple Dell Windows XP laptop.

There is no dial-up connection, and when I try to create a menual connection, the system can't find the modem. I've put the kit on my vista laptop and it works fine.

I've gone through the registry and deleted most of the vodafone keys, and deleted any folders after install, then re-installed.

[Retired-Dave]

Hi Redukdaz,

One thing standing out straight away for me is the difference with the performance on the two laptops.

Apart from the different OS on each, is there anything else bdifferent between the two of them. In particular, is there anything which changed last week on the XP laptop around the time this started happening, for example an update of some kind, which didn't happen on the Vista laptop? This would include any security software as some updates on firewalls can reset default settings, thus preventing a connection. Because of this, I'd also check any firewall you have, including the windows firewall through the control panel, to check for any block.

Also, can you confirm which version of the software you are running? If as you say you are only running the original VMC software then I'd recommend installing the latest software version to ensure you have everything up to date.

Another option is to clear the decks regarding the modems recognised by the computer. Doing this will allow the system to identify the modem from scratch again, which may remove any conflicts is there is a corruption of the information.

- Select control panel > Phone and Modem Options
- If prompted for a dialling coide, simply enter your local code to proceed.
- Select the Advance tab
- Select each listed modem and click "Remove"
- Once all removed, click "Apply"
- With the modem plugged in, click "Add" to make the laptop search again for any available modems.

Let us know how you get on.

DaveN

eForum Team