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Hi Eugene,
It certainly looks like a Driver Issue. Can you try right-clicking and doing an "Update Driver" on the 3G Modem entry in USB Controllers (it shouldn't even be there!). Follow the default options, and with any luck it will change to a Composite Device, move the Modem entry into Modems where it belongs, and create an entry for the interface in ports as well.
Failing that, try uninstalling the 3G Modem entry, and then reboot with the modem connected.
Jon
eForum Team
It certainly looks like a Driver Issue. Can you try right-clicking and doing an "Update Driver" on the 3G Modem entry in USB Controllers (it shouldn't even be there!). Follow the default options, and with any luck it will change to a Composite Device, move the Modem entry into Modems where it belongs, and create an entry for the interface in ports as well.
Failing that, try uninstalling the 3G Modem entry, and then reboot with the modem connected.
Jon
eForum Team
Hi Jon
Vista seems to think the dongle is a tv tuner (as per attached screen shots) also getting an error this USB device has malfunctioned and windows dows not recognise
Vista seems to think the dongle is a tv tuner (as per attached screen shots) also getting an error this USB device has malfunctioned and windows dows not recognise
Hi Eugene,
In all honesty I’m really not sure what to say now and I think the best thing to do is pass this onto Jon to look into for you.
He’s out of the office today but will be back in tomorrow so I’ll pass this onto him.
Don’t worry, I’m positive he can get this sorted for you.
All the best,
Jenny
eForum Team
In all honesty I’m really not sure what to say now and I think the best thing to do is pass this onto Jon to look into for you.
He’s out of the office today but will be back in tomorrow so I’ll pass this onto him.
Don’t worry, I’m positive he can get this sorted for you.
All the best,
Jenny
eForum Team
Hi Eugene,
In all honesty I’m really not sure what to say now and I think the best thing to do is pass this onto Jon to look into for you.
He’s out of the office today but will be back in tomorrow so I’ll pass this onto him.
Don’t worry, I’m positive he can get this sorted for you.
All the best,
Jenny
eForum Team
hi again, this is exactly what happend to me i really think vodafone should look into this as it seems to be an issue with an awful lot of customers .
hi again, this is exactly what happend to me i really think vodafone should look into this as it seems to be an issue with an awful lot of customers .
Jenny
can I leave the dongle into a Vodafone shop and let them give me a replacement while its sorted (Im lost without internet :angry: not happy the dongle thinks its a TV tuner
Hi there Eugene Donaghy,
I am really sorry to hear that this issue is ongoing, taking the modem into store could be the right answer for you, like Jenny I am unable to offer any further advice as this quite honestly is a little bit over my head.
I will forward this information back onto Jon, I’m not sure what time he is in but I hope he will be in contact with you as soon as possible.
Thanks
Matt
eForum Team
I am really sorry to hear that this issue is ongoing, taking the modem into store could be the right answer for you, like Jenny I am unable to offer any further advice as this quite honestly is a little bit over my head.
I will forward this information back onto Jon, I’m not sure what time he is in but I hope he will be in contact with you as soon as possible.
Thanks
Matt
eForum Team
Hi Eugene,
I'm not sure a replacement modem will fix this issue for you, as it is a PC-centric problem rather than an issue with the actual device itself.
Can you uninstall all entries relevant to the modem (including the TV Tuner) from Device Manager, selecting the option to also delete the driver files.
I'd then like you to completely uninstall all copies of Vodafone Mobile Connect as well.
Then unplug the modem, reboot the PC, and after it has booted up, plug the modem back in and let it re-install everything from scratch. I believe the drivers on your PC are corrupted and just need to be re-installed
Jon
eForum Team
I'm not sure a replacement modem will fix this issue for you, as it is a PC-centric problem rather than an issue with the actual device itself.
Can you uninstall all entries relevant to the modem (including the TV Tuner) from Device Manager, selecting the option to also delete the driver files.
I'd then like you to completely uninstall all copies of Vodafone Mobile Connect as well.
Then unplug the modem, reboot the PC, and after it has booted up, plug the modem back in and let it re-install everything from scratch. I believe the drivers on your PC are corrupted and just need to be re-installed
Jon
eForum Team
Hi Eugene,
I'm not sure a replacement modem will fix this issue for you, as it is a PC-centric problem rather than an issue with the actual device itself.
Can you uninstall all entries relevant to the modem (including the TV Tuner) from Device Manager, selecting the option to also delete the driver files.
I'd then like you to completely uninstall all copies of Vodafone Mobile Connect as well.
Then unplug the modem, reboot the PC, and after it has booted up, plug the modem back in and let it re-install everything from scratch. I believe the drivers on your PC are corrupted and just need to be re-installed
Jon
eForum Team
Thanks Jon Will do that when I get home think it may have been caused by a PAYG mobile dongle (bought to check if it was worthwhile taking out a contract) will also update firmware (if necessary)
