Mobile broadband :K3565 Keeps taking me to top up even with credit

[seriosblack]

Hello,

Midnight monday night my Mobile broadband, Pay as you go just stopped working.

It takes me to the vodafone website for top ups and wont let me go nowhere else.

Ive done everything from re-installing Vodofone to the computer to restoring my computer.

I know 100% Its not the computer or the signal as im using my mums vodafone (same) dongle on my laptop, in my home and its working perfect.

I took my dongle to Vodafone and they told me what I know, theres credit, good signal, etc etc but apart from that he couldnt tell me anything.

Any idea's what I can do?
I'm guessing im gonna have to buy another but i'd prefer to get my credit what Ive got on my dongle discounted to buy another, any hope of this happening? The guy at vodafone said I wouldnt be-able to use the sim card in a mobile for the credit so it's abit of a waste.

I'd be greatfull for any help.

[Retired-Martin]

Hi seriosblack

I would like to have a look at your account and issue so we can see what is going on and what we need to do to get a resolution for you . I have just sent you an email, can you reply to that with the relevant information and we can look into this.

Martin
eForum Team