Mobile broadband data allowance

[greenboy2g]

Hi, why is it when I top up my mobile broadband; any data allowance I have left in my account gets wiped out?  I'm losing data allowance every time.  I thought when you topped up, the new data allowance didn't kick in untill the previous one ran out?  Just lost 1GB I had as a freebee!

Thank you in advance

[Retired-Matt_B]

Hi @greenboy2g,

So that we can look into this further please have a chat with our Live help team.

Thanks,

Matt