Mobile broadband dongle usage and bill unavailable

[ClaireDevereuxJones]

Hi,

Last week I received a mobile broadband mifi device and everything works apart from viewing my bill and usage.

When I log in to my online account it says 'error, please try again later' or 'information unavailable' . I have phoned the call centre and they have tried to fix it but with no joy. I have no idea how to access how much I have used of my data allowance.

I use the mifi on my ipad so I downloaded the usage app but that doesn't work either, it never gives my total usage, only the usage of the session.

Has anyone else got this problem or a solution?

Thanks,

Claire

[Jenny]

Hi Claire,

I’m sorry to hear this.

If you’ve not had your first bill yet, that will be why you're unable to view your usage.

In the mean time, take a look here for how to get in touch and we can check your usage.

We aim to reply to emails within 48 hours. If you need a quicker response, please visit our Contact Us page.

Thanks

Jenny