My Vodafone app pin log-in

[TheEdge65]

Hey guys,

I'm running the final release version of Android 8.0 Oreo on my Google Pixel. I notice that the My Vodafone app has recently added the option of fingerprint log-in to get to more sensetive data of your account. However to set up the fingerprint it requires you to log in and enter your pin. Whenever I go to the PIN entry page the app crashes immediately on entering the 1st number of the PIN. 

I have tried using a different keyboard in case there was some kind of bug with the current keyboard I am using but the same thing occurs. Has anyone else had this issue or know of a fix / workaround?

Thanks

[hrym]

My guess would be that the app hasn't been updated for Oreo yet.   This often happens with apps just after a new platform launch.  Because Google themselves go early with it, it takes a few weeks (or even months) for things to catch up.   Once the app has been updated, it should be fine.

[noelsolutions]

Would just like to confirm this is still an issue. Moved from an IOS phone to Andriod and have thr same issue. Trying to manage the 3 other numbers I have attached to my account and can't. Running Oreo also.

[Tash]

@noelsolutions Do you have the latest version of the app on your phone?

Please let us know and we can advise you further.

[noelsolutions]

Hi Natasha. New version installed this morning, tested and crashes at the same spot. So this issue/bug is still unresolved. 

[Gemma]

@noelsolutions - So that we can look into this further, please send us your details by following the instructions in this private message.