My order

[taylorc83]

Hi can someone help I placed order over phone today for I pad was told I would get it tomorrow but I've not received order txt or delivery text nothing at all

[Ben_H · Accepted solution]

Hi taylorc83,

We'll be happy to check on the order for you if you've still not heard anything. As this is account specific, could you email my team directly with your details? You can find your PM inbox here where I've sent instructions on how to do so.

Cheers, Ben

[taylorc83]

Thanks for your reply, I've received my order looks like when I placed order they had used my old number from my first contract sorted now thanks

[Sukhi]

Hi taylorc83

That's great! Thanks for letting us know

Sukhi

[dannismith121]

Hi i have placed an order this morning for a seccond line and have the recieved email but no confirmation. the tracking number will also not work

[Retired-Dave]

Hi dannismith121,

The tracker is updated every 24 hours, so wouldn't show your order that quickly.

Are you able to see it when you search now?

Dave

[timmielee25]

Hi,

Order processed on the 16th of FEb and still havnt got it, help?

WEB-0000001292752083

[Sukhi]

Hi timmielee25

Pop me a message here and I'll see if I can find out what happening with the order :).

Thanks

Sukhi

[timmielee25]

HI,

thanks for your help. bascially you already have my order number for a nokia and sim pay as you go. Online track order status says complete but still havnt got anything

[Retired-Dave]

Hi timmielee25,

We'd still need you to follow the steps in the PM Sukhi sent. We can't look into this without verifying the account details.

I checked and we've had nothing from your email address. Fill in the form the PM links to and we'll be in touch.

Dave