My vodafone app

[DGP2699]

Does anyone else have a problem with the app, in particular out of bundle charges constantly being wrong

[BandOfBrothers]

Hi,

Has Customer services on 191 or Live Chat been able to clarify what's going on. 

Are you a new account holder with Vodafone?

Have you recently ported to Vodafone from another network ?

What out of bundle charges have been applied ?

[DGP2699]

Ive been with vodafone 5 months, live chat were worse than useless will call 191 again tomorrow but last time i asked them about this i was told 'dont worry about it, when bill is produced if it is not right it will come off', but live data on the app is 100% accurate so why not out of bundle charges on the app

[BandOfBrothers]

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@DGP2699 wrote:
Ive been with vodafone 5 months, live chat were worse than useless will call 191 again tomorrow but last time i asked them about this i was told 'dont worry about it, when bill is produced if it is not right it will come off', but live data on the app is 100% accurate so why not out of bundle charges on the app

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* I believe from past discussions they've advised this because until the bill is produced they do not have full line of sight to what the charges are for. 

[c7143559]

I just have the same problem as you

[DGP2699]

Have you ever spoke to vodafone about this

[DGP2699]

Do you work for vodafone?