NEVER REPLY TO ADDITIONAL DATA TEXT

[45GBin18days]

My daughter received a text on her handset and replied. My monthly bill for her was over £1100. IPhone and vodafone are fully aware that people using WiFi end up on data when handset goes into sleep mode. My name says it all 45gb of excess data charges despite having WiFi available. One Test! ONE text not to me or an email. That text has crippled me financially because vodafone didn't even contact me when the bill was unpaid. First I knew was wheny service was cutoff. So I am expecting this month's bill to again be over £1000. DAYLIGHT ROBBERY.

[45GBin18days]

It is plain discusting that you can allow a handset to exceed data limits resulting in a bill 10 times normal. A single text when you reach your limit sent NOT to account holder via email bit to the handset. Then nothing you just let the poor unsuspecting customer digging themselves into financial ruin. A have 3 contracts with you and have been loyal customer for in excess of 6years but no more and I will continue to use every way possible to highlight this unforgivably immoral behaviour.

[aaaagggg]

Actually Vodafone do have a way to cap data, it is advertised as part of the RED+ service for sharing data services across a family. So why can't data be capped for all mobile data users?

http://www.vodafone.co.uk/shop/pay-monthly/red-plus/index.htm

"Share one simple data allowance with your family

Red+ gives you one data allowance to share between your family’s smartphones and tablets. You can EVEN CAP your kid’s data so they can’t go over their limit. You’ll get one simple bill for all the devices, saving you money compared with separate accounts, and you’ll get unlimited UK calls and texts, too."

[45GBin18days]

Doesn't help finding out after your child has unwittingly crippled her father financially first. 

[LeeJS]

Hi @45GBin18days 

So we can take a closer look at this, take a look here for how to get in touch.

We aim to reply to emails within 48 hours. If you need a quicker response, please visit our Contact Us page.

Thanks,

Lee

[45GBin18days]

This is vodafones method of extras Ing as much money for of you as they can. Disable mobile data NOW you will be hit with a massive bill without warning otherwise. My last two bills where both approx £1000 and vodafone didn't make any attempt to contact me they just suspended account. DATA will be charged at £5-6.50 per 250mb. Disable back ground data, no cloud apps and ONLY turn data on when you really have to. Leave vodafone asap and spread this information vodafone use datata drive to get you accustomed to using data before screwing you over BIGTIME.

[45GBin18days]

The inability to edit posts to correct spelling is just another example of vodafones incompetence.

[45GBin18days]

My last two bills were in excess of £1000 without so much as a single attempt to contact me. Vodafone are blatantly robbing their customers and I second your view. DONT JOIN VODAFONE LEAVE ASAP.

[drey_p]

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@45GBin18days wrote:
The inability to edit posts to correct spelling is just another example of vodafones incompetence.

---

Vodafone's incompetence... really?  So, clicking on options to the right hand side of the post and clicking edit post doesn't exist?

[45GBin18days]

My vodafone app DOES NOT HELP when you have several handsets on account. Vodafone know iPhones for example always switch to data even if WiFi available and constantly sync massive data amounts every day.I bet they get bonus for every apple handset they sell. Pitiful excuses and incredibly user unfriendly customer support. #LEAVEVODAFONEASAP they are going to rob you.

[45GBin18days]

Over 10 years and I have always sung your praises but thus is to Much I HAVE MADE IT MY MISSION to inform as many people as I can about your underhanded intentions of ripping of customers. "it's up to customers to monitor data use" sorry that ain't good enough when you refuse to put capped limit on costs. MY FACEBOOK PAGE HAS OVER 10,000 FANS they all know how you entrap and exploit customers now. Greedy plain and simple.

[45GBin18days]

Vodafone ain't going to offer capping how else Can they land you with a bill of huge proportions. MY vodafone does not help if you have several handsets on accounts unless you check each handset individually.they.DO NOT WARN YOU

[45GBin18days]

Don't do it vodafone have terrible customer service and it's accepted practice to not warn you of going over data limit allowing Huge bills inexpensive of £1000 a month.

[45GBin18days]

Not warning you when you exceed your data allowance and "covering" yourself by claiming "my vodafone" app allows you monitor usage is disgusting and immoral. I have worked for nothing these last two months every last penny went towards paying my daughter's phone bill. First I knew was having my account suspended. Leave vodafone asap.

[drey_p]

Please stop spamming the boards with your issue. This goes against the House Rules. 

At the end of the day, you should be having words with your daughter about the bill she has run up - this is her doing and not Vodafone's.  Giving a child a contract phone is the same as giving them your debit card and PIN number... it is going to cost you money.  If you wanted control of the childs usage, there is PAYG.  At the end of the day, you could have kept an eye on her usage through My Vodafone online.

[DaveCD]

@45GBin18days 

I can see we've received your email and we'll be in touch shortly.

We'll also notify any number using a lot of data with three SMS messages before they exceed their allowance unless these have been opted out of.

DaveCD

[45GBin18days]

All attempts have been made to stop this data being used but every 6 hours something updates and uses vast amounts of data. 

Fri Feb 13 00:20		WAP	48276.239 KB		0.000
Thu Feb 12 18:13		WAP	131001.072 KB		0.000
Thu Feb 12 12:00		WAP	49806.277 KB		0.000
Thu Feb 12 06:26		WAP	90759.089 KB		0.000
Thu Feb 12 00:26		WAP	2312.993 KB		0.000
Thu Feb 12 00:00		WAP	8747.088 KB		0.000
Wed Feb 11 19:11		WAP	143981.766 KB		0.000
Wed Feb 11 12:02		WAP	206267.161 KB		0.000
Wed Feb 11 06:35		WAP	46770.056 KB		0.000
Wed Feb 11 06:32		WAP	29279.047 KB		0.000
Wed Feb 11 00:00		WAP	1742.916 KB		0.000
Tue Feb 10 18:00		WAP	128281.053 KB		0.000
Tue Feb 10 12:11		WAP	57327.587 KB		0.000
Tue Feb 10 07:23		WAP	177924.768 KB		0.000
Tue Feb 10 00:00		WAP	2435.057 KB		0.000
Mon Feb 09 18:00		WAP	118095.365 KB		0.000
Mon Feb 09 12:00		WAP	321035.025 KB		0.000
Mon Feb 09 10:34		WAP	49538.564 KB		0.000

[45GBin18days]

yes exactly the same issue every 6 hours vast amounts of data used 

Fri Feb 13 00:20		WAP	48276.239 KB		0.000
Thu Feb 12 18:13		WAP	131001.072 KB		0.000
Thu Feb 12 12:00		WAP	49806.277 KB		0.000
Thu Feb 12 06:26		WAP	90759.089 KB		0.000
Thu Feb 12 00:26		WAP	2312.993 KB		0.000
Thu Feb 12 00:00		WAP	8747.088 KB		0.000
Wed Feb 11 19:11		WAP	143981.766 KB		0.000
Wed Feb 11 12:02		WAP	206267.161 KB		0.000
Wed Feb 11 06:35		WAP	46770.056 KB		0.000
Wed Feb 11 06:32		WAP	29279.047 KB		0.000
Wed Feb 11 00:00		WAP	1742.916 KB		0.000
Tue Feb 10 18:00		WAP	128281.053 KB		0.000
Tue Feb 10 12:11		WAP	57327.587 KB		0.000
Tue Feb 10 07:23		WAP	177924.768 KB		0.000
Tue Feb 10 00:00		WAP	2435.057 KB		0.000
Mon Feb 09 18:00		WAP	118095.365 KB		0.000
Mon Feb 09 12:00		WAP	321035.025 KB		0.000
Mon Feb 09 10:34		WAP	49538.564 KB		0.000

[flipdee]

I understand that it's not very fair of Vodafone to allow these sort of amounts of money to be run up through data charges.

However I do hope you have taken the offending phone to an expert and been shown exactly how to prevent this from happening?

Technology is not fool proof sadly.

[Getafix]

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@45GBin18days wrote:

All attempts have been made to stop this data being used but every 6 hours something updates and uses vast amounts of data. 

---

The Billing of data is Bundle up at regular interval. Therefore it does not mean that it is used at that time only.

In lot of cases there is only 1 bundled charge at Midnight, but when there is heavy Usage then it could be more frequent like in you case every 6 hours.

As Flipdee has mentioned get the phone check. Second thing is to have a Data Usage Monitor App which will tell you where the Data is being used.

And I am not a Vodafone Employee.