NUC not working

[gemziilou125]

Hi,

I requested an unlock code earlier this year and when I have come to use it, it does't work. I have tried requesting it again and it is the same code but it is still not working. I have contacted the NUC resolutions team and they have told me to again request the code but it is still not working and I'm getting pretty frustrated.

I have tried contacting Samsung directly and they have advised that they no longer lock the devices, it's Vodafone that do it. 

Phone is a Samsung Galaxy S6 Edge, and the error message I am getting is "network unlock request unsuccessful".

Can someone from the Tech Team get back to me asap please?

Regards,

Gemma

[dadon123]

Add a 0 (zero) in front of the code and try that

[gemziilou125]

@dadon123 I have already attempted entering it a few times, and I don't want to block the phone completely. Do you have any evidence to suggest this might actually work? If I hadn't entered it a few times already I would try it.

[Retired-LouiseE]

Hi @gemziilou125

I understand your frustration and distress at this. I'm afraid the Vodafone Tech Team monitoring this forum do not have direct access to customer accounts or internal systems due to data protection and security, therefore we cannot look into this on your behalf. 

Please recall customer services on 191 and our Unlocking Team will resolve this for you. 

Louise

[BandOfBrothers]

Hi

Live Chat can provide a direct email address for you to use to pass across the information to the NUC Team if you haven't already. 

Try another active Networks Sim Card. Preferably not a MVNO Networks. 

Be wary of inputting the code in too many times as some phones can then lock out permanently. 

[dadon123]

Well I had exactly the same issue as you. I was given a code after requesting for it and upon trying it, the code would not work. I inputted it 3 times and then stopped. Then I spoke with the customer service who gave me an email address (nucresolutions @ help.vodafone.co.uk). This was the nuc resolutions team. <br>They emailed me back with exactly the same nuc code but with a 0 in front of it. Unlocked my phone first time.<br><br>This is why I am asking you to try with a 0 in front of the code. If you have tried the code only 3 times like I had, you still have enough attempts to try one more combination.<br><br>Only do it if you feel confident. If you have done it more times, then send a message to that email address above and explain that the wrong NUC code has been provided.

[gemziilou125]

Ok thank you. Was you code 8 digits long before you added the 0?

Thanks

[dadon123]

No the original code was 7 digits long. The added 0 made it 8 digits. There's no harm in trying if you have only used about 3 attempts.