Need a resync

[alex_vdm]

Hi:

BT have terminated and restarted my broadband because my company changed my name,

(why they need to go to such extent is beyond my comprehension and this post.)

Bottom line: since the change, my VSS 3 is still working A-OK, but the phone no longer sees it.

Tried a few hard reset, and nothing does.

Can you please resync my VSS, to see if that does anything ? Thanks.

Usual information:

Speed test:

Ping: 10ms

Down: 37.49Mbps

Up:9.04Mbps

Ping test:

From the CLI:

L:\>ping 8.8.8.8

Pinging 8.8.8.8 with 32 bytes of data:
Reply from 8.8.8.8: bytes=32 time=21ms TTL=43
Reply from 8.8.8.8: bytes=32 time=21ms TTL=43
Reply from 8.8.8.8: bytes=32 time=19ms TTL=43
Reply from 8.8.8.8: bytes=32 time=22ms TTL=43

Ping statistics for 8.8.8.8:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 19ms, Maximum = 22ms, Average = 20ms

External IP:

IPV4: 86.135.88.2

IPV6: ::ffff:5687:5802

Traceroute:

L:\>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     2 ms     1 ms     1 ms  BTBusinessHub.home [192.168.1.254]
  2     7 ms     7 ms     7 ms  172.16.17.130
  3     *        *        *     Request timed out.
  4     7 ms     6 ms     6 ms  217.41.217.77
  5     8 ms     7 ms     7 ms  217.32.145.98
  6     8 ms     7 ms     7 ms  213.120.180.165
  7     9 ms     8 ms     8 ms  217.41.169.107
  8     7 ms     7 ms    20 ms  acc1-10gige-9-3-0.sf.21cn-ipp.bt.net [109.159.25
1.95]
  9    22 ms    12 ms    21 ms  core1-te-0-13-0-11.ilford.ukcore.bt.net [109.159
.251.63]
 10    16 ms    16 ms    16 ms  109.159.252.61
 11    18 ms    15 ms    13 ms  t2c3-xe-1-1-3-0.uk-lon1.eu.bt.net [166.49.211.18
2]
 12    17 ms    17 ms    17 ms  166-49-211-254.eu.bt.net [166.49.211.254]
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

L:\>

Serial Number:

My VSS S/N is 40133462537.

Additional:

VSS is in the DMZ

All required ports are open on BT Business Hub V.3

[alex_vdm]

Thank you for the reset.

All systems normal.

Ta very much for the (always) excellent service.

[Retired-Ian_]

Hi alex_vdm,

We hadn't reached your post, but it's great to see that everything is working for you.

Thanks,

Ian.

[alex_vdm]

Hi:

Another case of talked too soon.

While I still get my 5 dots of signal on the phone, I am now back to the dreaded "Call Failed" stage.

What do you suggest ?

Alex

[Retired-Simon]

Hi alex_vdm,

Do you only have an issue with calling outbound, or all services?

If everything else works and you only can’t make outbound calls, this is known as a SAC issue, which we can fix.

Thanks,

Simon

[alex_vdm]

Hello Simon:

It would appear so.

Is there anything I need to do to help you?

[Gemma]

Hi alex_vdm,

Your Sure Signal should automatically connect to your local area pool.

This hasn’t happened so we’ve manually corrected it from here.

Please don’t reset your Sure Signal for a minimum of 24 Hours.

After 24 hours, please restart it.

If you’re still facing issues after this, let us know.

Thanks,

Gemma

[alex_vdm]

Hello:

Can you please resync my device again.

I have just noticed that my son had disconnected while I was on annual leave, so it lost all sync for the past two weeks, at the very least.

Thanks in advance.

[Retired-Wayne]

@alex_vdm

I’ve done this for you now.

Please let me know how you get on.