Network Issues

[dcoyle17]

Post Title: 'First half of post code - Area' e.g. ST1 – Stoke-on-Trent

1) Does the issue happen in just one location? If so, how far do you have to travel to regain service?

Its happing in our office location. To get a consistent signal we have to travek approximately 500 metres to a kilometre

2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs? If you don't want this showing on the eForum, add it to your profile here.

On profile

3) Does the issue occur if you try your SIM card in a different phone?

All vodafone phones in the office have an issue

4) What errors are seen or heard when the issue occurs?

No errors can be seen, nothing is heard because the phone doesn't recieve calls and fails to make outgoing calls

5) Does this happen on 2G, 3G, 4G or all?

All

6) When did you first notice this issue?

6 months ago it started to deteriorate, its now almost unusable

7) Is the issue permanent or intermittent? If intermittent, are there certain times of the day when it occurs?

Permanent now

[drey_p]

Hi there

Have you checked your postcode in the Network Status Checker ?  There may already be a known issue in the area.  Also, what does the Coverage Checker show the coverage to be like in the area - it is possible that you are in an area of reduced coverage. 

[Retired-LouiseE]

Hello @dcoyle17

In order for our team to help you with this, please can you confirm the postcode of the affected area?

Louise

[Rahim]

@dcoyle17 I've checked your area via the postcode logged within your profile and can see you connect to site 3640 for 2G coverage. 

The site may be experiencing issues which may be impacting your services currently. 

I've sent you a private message with details on how to get in touch.

Once you've got in touch, we'll investigate further. 

[richardbeesley]

Post Title: 'First half of post code - SO24 Alresford
 
1) Does the issue happen in just one location? If so, how far do you have to travel to regain service? It happens all over Alresford when indoors got move around to get signal
 
2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs? If you don't want this showing on the eForum, add it to your profile here.
 SO24 9LQ
3) Does the issue occur if you try your SIM card in a different phone?
 It occurs in all sim card and phone me and my partner both have vodafone network
4) What errors are seen or heard when the issue occurs?
 NO SERVICE
5) Does this happen on 2G, 3G, 4G or all?
    Happens on all
6) When did you first notice this issue?
 Long time ago my partner has been in vodafone store
7) Is the issue permanent or intermittent? If intermittent, are there certain times of the day when it occurs?

All the time

[richardbeesley]

 
Post Title: 'First half of post code -SO24 Alresford 
1) Does the issue happen in just one location? If so, how far do you have to travel to regain service?
 It happens everywhere signal comes and goes
2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs? If you don't want this showing on the eForum, add it to your profile here.
SO24 9LQ 
3) Does the issue occur if you try your SIM card in a different phone?
 it happens with any sim card and phone its the signal
4) What errors are seen or heard when the issue occurs?
 NO SERVICE
5) Does this happen on 2G, 3G, 4G or all?
    all of it
6) When did you first notice this issue?
 long time ago partner did report it to vodafone shop said something about a box
7) Is the issue permanent or intermittent? If intermittent, are there certain times of the day when it occurs? Yes its all the time

[Rahim]

@richardbeesley I've checked your postcode and can that you're on the edge of coverage for 2G, therefore you'll experience intermittent service. 

3G and 4G services are extremely limited/non existent. Keep an eye on our Network status checker for any planned coverage upgrades. 

You'll benefit from Wi-Fi Calling or a Vodafone Sure Signal to help with your signal whilst indoors. 

[richardbeesley]

We have been here 2 years and been no change when we joined vodafone it had 99 percent coverage now we live in alresford signal is rubbish its on and off we have been with vodafone 10 years never had problems dont now why i should pay for the sure signal can not afford to

[Rahim]

@richardbeesley I've checked your 2G serving site (696) and can confirm that there's been no changes to the site itself which would have impacted your service. 

The service in your area will be intermittent due to being on the fringe of coverage, therefore your service may dip in between 1-2 bars to no service available. 

If purchasing a Sure Signal isn't an option, we'd reccomend looking into Wi-Fi Calling. 

[richardbeesley]

we have different phones so i do think its possible are vodafone going to improve the signal in alresford area