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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

VodafoneUK by Administrator
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

OneNet virtual landline number port

We're looking to move our business contract away from Vodafone shortly, we have OneNet Express with a virtual landline number which we originally ported from BT. I'm trying to find out the procedure to port this number back as this is our main busine...

bassl1ne by 4: Newbie
  • 14 replies
  • 0 thanks

Incompetent, rude and terrible customer services

A new mobile customer a new contract and I’ve had nothing but a series of problems. Vodafone are unable to manage the simplest of things, direct debits, customer name, raising complaints, dealing with complaints. Going round and around in a circle- r...

Roaming in Lisbon & Madeira, Portugal

I was in Lisbon earlier this month and there was NO SERVICE despite exhaustive attempts with Vodafone to resolve; worked elsewhere.After a reset it would come on for 10 seonds and then go.Is there an issue with Vodafone Portugal ?Anybody else with is...

MFC52 by 4: Newbie
  • 12 replies
  • 0 thanks

SureSignal - Dead

The issue you’re experiencing:SureSignal device appears dead, no lights at all What light sequence you're seeing:None Your speed test results from here. Your external IP address from here. Yo...

V3 not working

Got a new router and suresignal not liking. Flashing red light and one solid orange light. Any ideas?

DPSAINT by 2: Seeker
  • 9 replies
  • 0 thanks

Upgrade applied to wrong phone

I called to see if I could upgrade my phone and was delighted to hear that I could....some weeks later On checking my bank statement I noticed my charges had increased. I called vodafone who said they'd upgraded the wrong number   ( I have 2 phones o...

Using Vodafone India SIM internatiknally

Hi,I would be using an India Issued Vodafone SIM in the USA mainly for receiving text messages like OTP.I was asked to turn off mobile data and only use WiFi. I have done that on my IPhone 6s.I am still seeing 'No Service' (Signal strength is very go...

Ramnrom by 1: Seeker
  • 2 replies
  • 0 thanks

Connecting LAN switch to fibre router

Hi all. I would like connect network switch to my fibre router with ethernet cable and then connect some dievices to this network switch with ethernet cable.  My question is this devices with are conected to the network switch will be able to connect...

Resolved! Broadband Channel

I signed up to Vodafone broadband in December and was promised a minimum speed of 28mb/s. The best we've achieved so far is 17.77, which is a fair bit slower (though is exactly the same as we used to get with BT) It has been suggested that I change t...

Gammo23 by 2: Seeker
  • 2 replies
  • 0 thanks