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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

VodafoneUK by Administrator
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Got a text from Vodafone that my phone will now be blacklisted!

Hi, i got an email this morning from Vodafone UK that my iphone will be blacklisted " we believe that it was acquired from Vodafone with no intention to pay""!!! I fell off my chair when I saw this. I've been trying all day to get someoen from t...

nxenios by 2: Seeker
  • 3 replies
  • 0 thanks

Vodafone SIM on Lebara phone

Hi,I used to have a Lebara SIM in my Iphone SE. My Iphone SE stated that the carrier is Vodafone when I used the Lebara SIM. But when I tried inserting an O2 SIM my Iphone said it wasn't supported and it needed to be unlocked. So,if I try to use a Vo...

ratul96 by 1: Seeker
  • 3 replies
  • 0 thanks

Property sale

I would like advice about the most cost effective way to get fibre broadband at the following two properties: 1 - My home in Bedfordshire with 5 months left on a Sky contract 2 - An inherited house in Cumbria which I may sell in about six months I un...


Hi guys. Anyone else been advised by ombudsman to go through a solicitor ? They said they usually only get £50-£100 by going through them and I’d be better going down the legal route. 

Ombudsman Decision

Hope someone can explain this to me,I recently complained to the Ombudsman over charges used by my WIFI dongle, purchased from my local Vodafone store in May 2017. I was on a 50gb plan for £30 per month. In August whilst on holiday with my 4 teenage ...

Suresignal V3 stopped working (*not* due to maintenance reported)

I have 3 Suresignals. 1 (V2) is working perfectly while 2 (V3) have stopped working on 15th Jan 2018, both more or less at the same time. Nothing has changed on my side between the time the 2 SSs were working and not working. Vodafone technical suppo...

husky99 by 2: Seeker
  • 6 replies
  • 0 thanks

Sure Signal V3 not connecting to phone

Sure signal V3 installed 15th December and worked well until a couple of weeks ago. Since then Intermittent connection to the phone following a reset but phone not connecting at all now. Light Sequence Solid RedSolid WhiteSolid WhiteOff (previously w...

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Robs99 by 2: Seeker
  • 1 replies
  • 0 thanks

Just signed up - a couple questions

I signed up for 76mbps broadband a couple days ago, but it doesn't go live until near the end of February. I don't use the phone much, but added the anytime calls for £8 a month because it looked like the call charges per minute were exortionate with...

Vodafone 50gb Data sim and Combo Pass

Ok spent over an hour on chat speaking to someone about using a data only SIM in a Draytek 2862 ln router which support 4g/LTE SIM plugged directly into it for shared connectivity. I wanted to know if we could share the 50gb data allowance and also i...

PL20 Meavy

 1) Does the issue happen in just one location? If so, how far do you have to travel to regain service? The whole village and surrounding area are affected2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs? If you don't want this s...

Tom69 by 2: Seeker
  • 14 replies
  • 0 thanks