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Forum Posts

Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

VodafoneUK by Administrator
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

home broadband no speed or hardly any

Hi can enyone help me since I join vodafone home broadband on 03/11/2017 im struguling and it is to much now I just want to leave they are still working ??? fixing but im fed up.can you help please

fahrudin by 1: Seeker
  • 1 replies
  • 0 thanks

Iphone not working - ended up in washing machine! :(

Hi my iphone 6s ended up in the washing machine and is obviosuly now not working and i forgot to put insurance on it! i am gutted! i am not due an upgrade until next January but wondering what other options are aviable to me? pay to cancel and start ...

Phone will not unlock from network

Hi there,I have just bought a new phone, which turns out to be network locked;  it appears to be tied to vodaphone; at least it has a My Vodaphone app loaded..  I have been given the NUC but it  will not accept it;  I get "Network unlock request unsu...

questors by 2: Seeker
  • 12 replies
  • 0 thanks

Resolved! Vodafone wallet

I tried to set up Vodafone wallet and it keeps saying I need a phone compatible with NFC when I try to add my cards. I have a NFC compatible phone and the shop give me a NFC SIM card and done a SIM card swap does anyone know what is up with it?

dscott2701 by 9: Established
  • 14 replies
  • 0 thanks

Old account

Hi don’t know if anyone can help my son has a default on his credit file which he wants removed it’s from Vodafone for 190 pounds I’ve rang Vodafone to see if they can trace as it went into default back in 2014 so all we have to go on is name and add...

Motto78 by 2: Seeker
  • 1 replies
  • 0 thanks

Warning for people considering Pay as you go

Warning to anyone using or considering using Pay as you go with Vodafone. If you purchase a Big Value Bundle, the following can happen and Vodafone takes zero responsbility. The end result is a huge out of pocket expense that you can't protect agains...

Problem registering a number ported from EE, on a Sure Signal box

After porting it from EE, I am now having a right old game, trying to get my Vodafone  number registered on our Sure Signal Box. It repeatedly gives a "We are working hard to resolve a problem" message followed by an error code.  The number itself is...


Hi . Writing this in desperation. My household has 3 Vodaphone mobile contracts, plus I have a works phone on Vodaphone contract. Despite being a good customer I have been unable to unlock (unblock) my daughters phone since 21 Jan. Tried chat, phone ...

Agjaye1 by 2: Seeker
  • 9 replies
  • 0 thanks

Upgrade Applied To Wrong Account

I went online to my account and selected an upgrade to my sons number, in order to icrease his monthly data allowance - I have two numbers on the account, mine & his. The upgrade was applied to MY number in error by Vodafone. After several (long) pho...

Dekenba by 4: Newbie
  • 5 replies
  • 0 thanks