Network Unlocking Code (NUC) for Galaxy S5

[basforsj]

Hi,

I am currently awaiting my network unlock code, and have been waiting since 20th January 2015.

After waiting 10 days for a response following submitting my request form, I was asked to confirm the phone was locked. I confirmed that the phone was locked and the other details required.

It took until 26th February for Vodafone to confirm that they had contacted Samsung but that the phone was already unlocked. I confirmed that the phone was not unlocked and sent photo evidence. I was told that I would have to contact Samsung as there must be a problem.

I have spoken to Samsung who said they DEFINITELY cannot help with unlocking phones as they are not authorised to do it on your behalf. 

I spoke on the phone to customer support who said they had no record of me being told that the phone was already unlocked or that I should contact Samsung and that I would need to go in to store to prove it (like this is something I would try and mislead you about?!), then call back.

I went in to store (127 Oxford Street, London) and showed a customer service agent my phone, and showed them it was still sim locked, and tried the '00000000' code to unlock. They confirmed this didnt work, checked/confirmed the emails I received and updated my notes on the system. 

I called customer service back and was told that despite what I had been told there was nothing they could do - I would just have to email again to the unlock email address. 

I did this, and waited 14 days for a response. I have had no response to this day. I complained via chat last Friday (13th March) and was told they would follow up for me. It is now Thursday 19th March and I have still had no contact from anyone.

Please help with an unlock code for my phone, please do not tell me to contact Samsung again.

This has been going on since January 20th.

[basforsj]

How are you getting on with this? I've been waiting since 20th January 2015 and had the exact same issues - I just made a post too:

http://forum.vodafone.co.uk/t5/Samsung-Galaxy-S5/Network-Unlocking-Code-NUC-for-Galaxy-S5/td-p/23680...

Good luck, let me know how it goes for you!

[Amanda]

Hi @basforsj 

Thanks for your post, though I'm sorry to see the delay you're having with this. 

I've sent you a private message, please follow the steps to get in touch. 

Then we can chase it up for you. 

Thanks, 

Amanda 

[rohitthapar]

Amanda I'm experiencing the same issue as basforsj. This is despite complaining to the CEO office. The timescales involved have been exactly the same. Is it me or something appears to be obviously wrong in your processes?

It also appears your advisors are spewing out the same spiel to the world and his wife? Blaming it all on Samsung. What has Samsung got to do with this? They have a contract with "YOU" not us customers. Its extremely unprofessional on your organisations part to ask customers to contact Samsung when you have charged us £20 for this service. Its actually called "FRAUD". If someone needs to sort this mess out then it has to be Vodafone.

I am fed up of dealing with your call centre people who keep providing generic, standardised & non-sensical responses to emails, calls etc. I am not even considering waiting any more and would like a REFUND on both the handset and topup + compensation for the STRESS, TIME & EFFORT wasted. 3 MONTHS of my life spent dealing with this!!! Try putting us in your shoes and respond appropriately.

[DaveCD]

@rohitthapar 

I can see we've responded to your other post asking you to reply to the last email we sent.

I've just checked and can see we've still not received a response and once we have this we'll be able to continue with your query.

DaveCD

[rohitthapar]

Hi Dave

I have responded now.

I have been waiting a long long time for the NUC. The current code does not work. I have tried twice. Please help as my issue seems to be the same as other people on this forum. Some people appear to have had resolution

I seem to be going around in circles for the past 3 weeks! No one is helping to sort this out.

Would prefer a call on number I have provided

Regards

[rohitthapar]

Dave I have tried to respond through the forum but I have just noticed that the email has bounced back. Please can you provide me a channel to respond or can I send you a private message.

Please also specific exactly what information you need from me

Regards

[Retired-Kay]

Hi @rohitthapar 

I've just sent you an email. 

@Debbiekh - I've sent you a private message with details on how to get in touch.

@basforsj - I can see you received a reply to your email on Saturday. 

Thanks, 

Kay

[basforsj]

"Hi Mr Basford, I understand from the notes that your phone is already unlocked"

After a very frustrating call I am assured I will get an update on Monday or Tuesday :smileyhappy:

[Debbiekh]

I am currently going through the same as these Vodafone customers and around exactly the same dates. Please send me the link to make further contact so I can use my new phone. I cannot go into a Vodafone shop as I live in cyprus. My calls also cost more than the stated 25p as I am abroad so my £20 credit to unlock my phone has now been used up trying to resolve my issues.