Hi,
I am currently awaiting my network unlock code, and have been waiting since 20th January 2015.
After waiting 10 days for a response following submitting my request form, I was asked to confirm the phone was locked. I confirmed that the phone was locked and the other details required.
It took until 26th February for Vodafone to confirm that they had contacted Samsung but that the phone was already unlocked. I confirmed that the phone was not unlocked and sent photo evidence. I was told that I would have to contact Samsung as there must be a problem.
I have spoken to Samsung who said they DEFINITELY cannot help with unlocking phones as they are not authorised to do it on your behalf.
I spoke on the phone to customer support who said they had no record of me being told that the phone was already unlocked or that I should contact Samsung and that I would need to go in to store to prove it (like this is something I would try and mislead you about?!), then call back.
I went in to store (127 Oxford Street, London) and showed a customer service agent my phone, and showed them it was still sim locked, and tried the '00000000' code to unlock. They confirmed this didnt work, checked/confirmed the emails I received and updated my notes on the system.
I called customer service back and was told that despite what I had been told there was nothing they could do - I would just have to email again to the unlock email address.
I did this, and waited 14 days for a response. I have had no response to this day. I complained via chat last Friday (13th March) and was told they would follow up for me. It is now Thursday 19th March and I have still had no contact from anyone.
Please help with an unlock code for my phone, please do not tell me to contact Samsung again.
This has been going on since January 20th.
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