Network Unlocking Code (NUC)

[batesd]

First of all I would like to highlight how ridiculous the customer service is as I have now had my unlock request with you for 40 days. I have contacted you serval times tried to escalate and been promised numerous times that a manager will contact we back with no success which is why I’m posting this last ditch attempt before sending an e-mail direct to the CEO Vodafone as I feel he needs to know how bad you are letting your customers down. Background so far:-

• Call log online to request unlock code 20/2/15
• Default email received it could take 7-10 days unless contact manufacture
• Waiting as instructed only to reive an e-mail saying already unlocked which it wasn’t that’s why I logged the request ( couldn’t believe this response)
• Contacted NUC team to advice it not unlocked already as I would not have logged a request in the first place
• Waited again to receive this email below which I had to post because it’s a total joke I paid Vodafone for a service and they advise me to go to Samsung

Hi Darren,

Thank you for writing.

Kindly try to unlock the handset by entering "xxxxxxxxx"

If the above does not work, then, you need to contact Samsung customer care directly.

Regards

Arjun (surname removed for security)

Vodafone Unlocking Team

since then I have tried to escalate several times, been promised phone back from managers and even been hung up on because they couldn’t help. I need this resolved ASAP and feel compensation is in order due to the way you have handle this issue. Can someone from the NUC team please contact me to resolve as currently I’m in the process of writing to watchdog etc... to express my concerns on this service and the customer part should be left out as your clearing not putting us first.

I look forwarding to response

Rgds

Darren

[Knutsbaby]

Hi Darren,

I got my phone unlocked today.

The issue was Vodafone sent me a 7-digit code instead of an 8-digit code.

The wrong code looked like: 9XXXXXX

The correct code that worked looked like: 09XXXXXX and this is the instruction that worked for me.

1. Turn phone off.
2. Enter Non-Vodafone Sim Card
3. Switch phone back on.
4. The handset should now ask for the Sim network unlocking code - please enter the code given and click unlock. Wait like 5 secs
5. The phone should now be unlocked.

I hope someone finds htis useful.

Thanks,

K

[batesd]

Hi, glad to her someone got sorted my pin was 8 digits but they were all the same was that the case with yours

thanks

[Knutsbaby]

Mine was 7 digits initially. But the difference was the "0" in front.

Thanks,

K

[batesd]

thanks mine was 8 digits and all the digits were the same number was the the case with your code i think they gave me a genric one. Also did you have to contact them again to get it or do anything to help the process or was it just a waiting game

[Knutsbaby]

My initial code was 7 digits made up of random numbers.

I didn't do anything special, i only completed the form in the link.

Read and follow the instuction in the link.

I didn't do it right the first time, but i realised just after sending it (They gave a code to enter in the subject and i didn't enter it the first time).

Thanks,

K

[batesd]

thanks for that no joy my code was 00000000 just think it was sent to try and close the call with vodafone. Yours didn't work but thankyou for posting

the waiting continues, tune in next week when hopefully the customer service with be upgrade to version 2.0 

[hrym]

The message you received was probably based on a template and my guess would be that the operator omitted to put the actual code in.  The quickest thing might be just to request the code again.

[ashylite002]

@batesd did you get a solution to your unlocking issue please?

[Rjay]

Thanks for that I had the same problem, they emailed me a 7 digit code and putting a 0 in front of the code they sent worked for me too. :smileyhappy:

[kirovs]

I have the same issue, been waiting for 38 days now. Phoned the utterly useless customer service, which is based in INDIA, asked them why is it taking so long. All I got back, "I'm sorry sir, let me transfer you to right deparment". Ok. The right department didn't know where is the problem because they have issued the NUC for me and it should work but it doesn't. Then again, "I'm really sorry sir but there is nothing I can do, let me put your enquiry on the priority list and the Mr Fix It All will call within 24 Hours". And every time I call is the same over and over again. I guess, they have been programmed to repeat the same text over and over again.

Anyway, other people have written a comlaint letter to Trading standards but they can only get your money what you have spent so far. Better thing is, contact Ombudsman communications and there you may get compensation for Vodafone causing distress and lost time. But for this you have to wait 8 weeks from 1st comlaint was sent to Vodafone, only then Ombudsman can help.

It is their responsibility to provide the NUC since you have paid the money. It is a contract!

Good luck everyone and hope this helps.