New Sure Signal Unable To Connect

[lazybloke13]

Problem: Unable to connect with a new Sure Signal v3 bought today.

Sure Signal status:  active

When I plug this in the red light comes on, then white internet light which flashes, but then goes out and I get two orange light +red.

This is over BT FTTC with a Asus RT-AC68U

Speed Test: 42.92Mbps Download, 16.61Mbps Upload

Ping test:  Line Quality A (MOS:4.38,) Ping: 34ms, Jitter 4ms, Packet Loss: 0%

External IP address from 81.152.103.219

Sure Signal serial number: 42151557685

$ traceroute 212.183.133.177

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets

1  router.asus.com (192.168.1.1)  7.968 ms  0.745 ms  0.559 ms

2  * * *

3  * * 31.55.185.177 (31.55.185.177)  15.332 ms

4  31.55.185.184 (31.55.185.184)  16.910 ms  16.661 ms  16.340 ms

5  195.99.127.132 (195.99.127.132)  15.547 ms

    195.99.127.136 (195.99.127.136)  16.051 ms

    195.99.127.138 (195.99.127.138)  16.122 ms

6  195.99.127.8 (195.99.127.8)  16.004 ms  15.966 ms

    195.99.127.19 (195.99.127.19)  16.024 ms

7  lndgw2.arcor-ip.net (195.66.224.124)  19.169 ms  20.651 ms  19.663 ms

8  85.205.0.93 (85.205.0.93)  18.031 ms  18.365 ms  17.730 ms

9  * 85.205.0.93 (85.205.0.93)  25.579 ms  28.601 ms

10  * * *

11  * * *

12  * * *

13  * * *

14  * * *

[BandOfBrothers]

Hi

FAQs : https://support.vodafone.co.uk/Network-and-coverage/Sure-Signal/

Help posts on managing Sure Signal. 

http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/NEW-location-for-the-Vodafone-Sure-Signal-manage...

https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Can-you-manage-Sure-Signal-with-an-iPad-Safari/...

Their was also a forum announcement recently were their was an issue with people self managing their Sure Signal boxes. Customer services on 191 or Live Chat may be able to help. 

[lazybloke13]

Thanks for the pointers, I have been through them. I am now hoping VF Support can check the status at their end.

[Retired-Sarah]

@lazybloke13 Welcome to the eForum. 

I can see that the Sure Signal hasn’t spoken to our Network since the registration.

It can take up to 24 hours to fully register and you will see different light sequences, so please leave whilst this is setting up.

If there’s no change after this time, please let us know.

[BandOfBrothers]

You're most welcome.

I'm sure Vodafone Customer services will strive to look after you.