New Sure Signal not connecting

[dancjones]

Hello,

I had a VSS V3 2 days ago but I'm unable to get it working.  Have tried resetting Sure Signal box, restarting router, swapping ethernet cable.

Thanks in advance

Dan

Serial Number: 40134634415

Speedtest
Dowload Speed - 33.62Mbps
Upload Speed - 9.61 Mbps

Ping Test
Line Quality B*
MOS: 4.34
Ping 24ms
Jitter 1ms
Server: Frankfurt
Distance: 550 Mi
*Unable to test packet loss
ISP: Sky Broadband

External IP Address: 151.226.90.46

Traceroute:
Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms SkyRouter.Home [192.168.0.1]
2 * * * Request timed out.
3 15 ms 13 ms 14 ms 0278099e.bb.sky.com [2.120.9.158]
4 16 ms 13 ms 13 ms ae51.edge6.London1.Level3.net [212.113.9.53]
5 14 ms 13 ms 13 ms vl-3615-ve-239.csw2.London1.Level3.net [4.69.166
.90]
6 14 ms 13 ms 14 ms ae-228-3604.edge3.London1.Level3.net [4.69.166.1
58]
7 15 ms 13 ms 13 ms CABLE-WIREL.edge3.London1.Level3.net [195.50.124
.26]
8 17 ms 16 ms 15 ms 195.2.30.61
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

[Retired-Andy]

Hi dancjones,

I’ve checked your serial number and it’s showing as unregistered.

We have help videos to guide you through the registration and set up process.

You can see them here.

Thanks,

Andy