New VSS3 not working

[sapper145]

please help.

The issue you’re experiencing/What light sequence you're seeing:

The suresignal isnt connecting/The eternally flashing second light - power light is solid.
26ms, 14.56MB/s DL, 1.06MB/s UL

146.90.121.239

Your Sure Signal serial number: 42151699552

Date of registration13/08/2015 12:32:38

status listed as 'active'

C:\Users\XXXXX>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  www.routerlogin.com [XXXXXXXXX]
  2    12 ms    11 ms    12 ms  lo0-central10.ptw-ag02.plus.net [195.166.128.196
]
  3    12 ms    12 ms    11 ms  link-a-central10.ptw-gw01.plus.net [212.159.2.14
8]
  4    36 ms    11 ms    11 ms  xe-0-2-0.ptw-cr01.plus.net [212.159.0.248]
  5    14 ms    15 ms    15 ms  lndgw2.arcor-ip.net [195.66.224.124]
  6    13 ms    13 ms    13 ms  85.205.0.86
  7     *        *        *     Request timed out.

Trace complete.

[Mark]

@sapper145

I can see that your Sure Signal has never connected to our network via your router.

Can you please check that all the correct ports are open on your router, you can find more help within our troubleshooting guide.

[sapper145]

@Mark

the following ports are forwarded to the suresignal - 8, 50, 123, 500, 4500.

There's no loss at all from a pathping trace until the hop before the stars - 85.205.0.93 (100% loss at this ip).

time to the servers well under 200 m/s.

any further ideas?

sapper

[sapper145]

update: the VSS is still trying to connect (power on, internet flashing). I'm picking up traffic through the router on the log: two passes logged every exactly 5 mins twice from it to an IP through port 4500: see logs below: no trace of inbound traffic, however.

Could you please check your end to see if its connecting?

[4500 rule match] from 192.168.0.24:4500 to 88.82.13.179:4500 Saturday, August 22,2015 15:23:39        
[4500 rule match] from 192.168.0.24:4500 to 88.82.13.179:4500 Saturday, August 22,2015 15:23:16        
[4500 rule match] from 192.168.0.24:4500 to 88.82.13.179:4500 Saturday, August 22,2015 15:18:39        
[4500 rule match] from 192.168.0.24:4500 to 88.82.13.179:4500 Saturday, August 22,2015 15:18:16        
[4500 rule match] from 192.168.0.24:4500 to 88.82.13.179:4500 Saturday, August 22,2015 15:13:39        
[4500 rule match] from 192.168.0.24:4500 to 88.82.13.179:4500 Saturday, August 22,2015 15:13:16       
[4500 rule match] from 192.168.0.24:4500 to 88.82.13.179:4500 Saturday, August 22,2015 15:08:39        
[4500 rule match] from 192.168.0.24:4500 to 88.82.13.179:4500 Saturday, August 22,2015 15:08:16        
[4500 rule match] from 192.168.0.24:4500 to 88.82.13.179:4500 Saturday, August 22,2015 15:03:39        
[4500 rule match] from 192.168.0.24:4500 to 88.82.13.179:4500 Saturday, August 22,2015 15:03:16        
[4500 rule match] from 192.168.0.24:4500 to 88.82.13.179:4500 Saturday, August 22,2015 14:58:39        
[4500 rule match] from 192.168.0.24:4500 to 88.82.13.179:4500 Saturday, August 22,2015 14:58:16       
[4500 rule match] from 192.168.0.24:4500 to 88.82.13.179:4500 Saturday, August 22,2015 14:53:39        
[4500 rule match] from 192.168.0.24:4500 to 88.82.13.179:4500 Saturday, August 22,2015 14:53:16        
[4500 rule match] from 192.168.0.24:4500 to 88.82.13.179:4500 Saturday, August 22,2015 14:48:39        
[4500 rule match] from 192.168.0.24:4500 to 88.82.13.179:4500 Saturday, August 22,2015 14:48:16        
[4500 rule match] from 192.168.0.24:4500 to 88.82.13.179:4500 Saturday, August 22,2015 14:43:39        
[4500 rule match] from 192.168.0.24:4500 to 88.82.13.179:4500 Saturday, August 22,2015 14:43:16

[DaveCD]

@sapper145

It still hasn't connected with our servers and the light sequence you describe above indicates it's still initialising.

Please try this with a different Ethernet cable, and it would also be good to try this at another location such as a friend or family members.

DaveCD

[sapper145]

DaveCd i will do. will that involve changing the postcode on the registration?

[Retired-EricChe]

@sapper145

When you move the Sure Signal, the system will automatically detect that the device is in a new location and should update itself.