New phone new sim no signal

[justmycuppatea]

Hi there, I have just updated from 4s to 5s, and received a new sim.

Please could you force a sync as I've tried resetting, de-registering and registering, but after a few days the situation is still the same.

Thanks

Dave

[Ben_H]

Hi katherine92,

If you're the original owner of the device, take a look here for how to get in touch. We aim to reply to emails within 48 hours. If you need a quicker response, please visit our Contact Us page.

If you bought the device second hand, you'll need to contact the seller and ask them to arrange the de-registration themselves. 

Cheers, Ben