Sure Signal V3 solid red light, slow flashing internet light

[alistairstubbs]

I have had this sure signal for over a week but can not get past this error.  The serial number is 40133828778.

I have run the tests results below.

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     5 ms     5 ms     5 ms  89-168-212-1.dynamic.dsl.as9105.com [89.168.212.
1]
  3     7 ms     6 ms     6 ms  host-92-31-244-25.as13285.net [92.31.244.25]
  4     7 ms     6 ms     6 ms  xe-11-0-0-bragg001.bre.as13285.net [78.151.225.3
4]
  5     6 ms     7 ms     7 ms  host-78-144-8-177.as13285.net [78.144.8.177]
  6    22 ms    14 ms    12 ms  host-78-144-8-47.as13285.net [78.144.8.47]
  7    31 ms    30 ms    31 ms  ldngw1.arcor-ip.net [195.66.224.209]
  8    29 ms    29 ms    29 ms  85.205.116.10
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

Ping Test

Line Quality A

Ping 31ms

Jitter 0ms

Packet Loss 0%

My IP Address

89.168.213.245

Speed Test

Ping 21ms

Download Speed 30.96Mbps

Upload Speed 1.91Mbps

Would any one know what I am doing wrong.

Thanks

Alistair

[alistairstubbs]

I could not get pictures to attach so attached to this post

[alistairstubbs]

Last Pic

[DaveCD]

Hi Alistair

Everything you've posted looks ideal for the Sure Signal device.

The traceroute looks fine, decent internet speeds and a matched IP address.

I can see you have connected, but so we can clear any errors I have resynced your device.

Please let me know how you get on, and what light sequence you see on the Sure Signal.

DaveCD

[alistairstubbs]

I am still experiencing the same error.

[Retired-James]

Hi alistairstubbs,

If this is still happening with the same light sequence it would suggest that it is faulty and stuck in the system initializing stage of the setup.

So we can look at getting this exchanged/repaired, please contact the team here.

James

[alistairstubbs]

My Replacement arrived yesterday plugged in and all worked fine.  Got up this morning to a flashing red light and the first orange light on solid.  Anyone able to help with this.

[DaveCD]

Hi alistairstubbs

Can you let me know the serial number of the new Sure Signal?

DaveCD

[alistairstubbs]

The serial number is 40132627007.  If I cycle the power after about an hour it will be back up with a solid red light and the next two lights on white and works.  After a few hours it goes back to a flashing red light and solid orange one.

[DaveCD]

Hi alistairstubbs

The device is struggling to fix the location.

This can easily be resolved by changing the post code in the administration to something like ST1 5GP, give it five minutes and then re-enter your postcode.

Let me know how you get on.

DaveCD