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Newbie unable to open new phone ....?

4: Newbie

Hi first time I've ever used a mobile phone and just bought a Vodaphone Smart 6, but having big problems trying to even enter to add top up pay as you go voucher as it's saying "No Service ?" and it's still locked. New Sim card installed ok.

 

Much appreciate what to do next thanks....

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17 REPLIES 17
Community Champion (Retired)

Have you activated the SIM card?

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4: Newbie

Oh dear got to start somewhere so apols !

 

No how do you do that ?

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Community Champion (Retired)

We all have to start somewhere :smileyvery-happy:

 

To be honest and as you have not gone through this procedure before the best was ISPs to go into a Vodafone store and ask them to activate the sim for you, they will do that while you wait and make sure the activation request has gone through.

 

Take your phone and the SIM card and it should not take more than 15 minutes of your time. At the moment online activation appears to be taking a lot longer so the store is your best bet to get up and running.

 

Good luck.

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Community Champion (Retired)
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4: Newbie

Thanks for the kind thought.... ! :smileyhappy:

 

Nearest store is about 25 miles away and as there's no rush how to go about online activation ?

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4: Newbie
Crossed posts thanks for the info....
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Community Champion (Retired)

You are more than welcome.

 

If you run into any problems just post back as there will always be someone here willing to help you.

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4: Newbie

Just remembered I've heard it's risky to use your mobile close to a laptop, is this true and if so what must you do and not do etc....?

 

Thanks

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Community Champion (Retired)

I have used my iPhone near and on my laptop for many years and never blown mysel up.

 

i think years ago there was a worry about magnetic fields causing some conflict but quite honestly I have not heard anything about that for years.

 

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4: Newbie

Glad to hear you're still in one piece then....!

 

Not the slightest idea what I'm doing or have done but for some reason it's unlocked. All well and good but how on earth do you find your way round as it's like standing in Yellow Pages.

 

Is there a map or something anywhere ?

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Community Champion (Retired)

It can be a bit like driving around the M 25 in the wrong direction.

 

What make and model phone do you have?

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Community Champion (Retired)

Sorry I see you told us that in the first post.

 

 

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Community Champion (Retired)
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4: Newbie

Thanks it's all a bit confusing at the moment. Originally I bought a Nokia small phone about 7 or 8 years ago just for use in the car and the RAC etc. but used it perhaps twice in all before it finally packed up a couple of weeks ago .

 

And it's still the same situation today as I've worked from home for years taking the laptop with me whenever necessary. This is why the guy in Argos suggested the one I've just bought but which is beginning to start feeling a bit like overkill ? What do you use yours for ?

 

Anyway thanks again for getting me off the ground !

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4: Newbie

Having problems with £5 top up voucher being accepted on-line about half an hour ago but still "no service" showing at the bottom....?

 

Am I doing something wrong ?

 

Thanks

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4: Newbie

All eventually solved via Customer Care - thank goodness !!

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Highlighted
Community Champion (Retired)

Hi @arcadian

 

I hope you're finding things are falling into place a bit by now! @kids has already given you a lot of very helpful info, and I knew that there was a "Getting Started" section somewhere on the Vodafone website, which is intended to help newbies.

 

It's remarkably well hidden, but I eventually tracked it down here - some of the information may come in useful, but just disregard anything you aren't ready for yet.

 

Annie.

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