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Hi chibsatron,
I can see that there does appear to be a 3G outage with your nearest sites - namely 1708 and 72802.
Unfortunately we're no longer able to raise faults without customer details to attach them to, so I would indeed need you to fill out another email template unfortunately.
I've sent one to you - please also provide the following information in your email, as well as the account details, and this will ensure that we can raise the fault as quickly as possible.
Alternate contact number:
Make / model of modem:
Is the fault permanent or intermittent?:
If Intermittent, how often does it fail?:
What area is affected?:
Your full address including postcode, where the issue occurs:
Does the problem occur on 2G as well as 3G?:
What websites have you attempted to access?:
What is your IP address during testing?:
Has the service ever worked?:
If you can include this in your email reply, we'll be able to raise it directly to our network team without any further delay.
Jon
eForum Team
I can see that there does appear to be a 3G outage with your nearest sites - namely 1708 and 72802.
Unfortunately we're no longer able to raise faults without customer details to attach them to, so I would indeed need you to fill out another email template unfortunately.
I've sent one to you - please also provide the following information in your email, as well as the account details, and this will ensure that we can raise the fault as quickly as possible.
Alternate contact number:
Make / model of modem:
Is the fault permanent or intermittent?:
If Intermittent, how often does it fail?:
What area is affected?:
Your full address including postcode, where the issue occurs:
Does the problem occur on 2G as well as 3G?:
What websites have you attempted to access?:
What is your IP address during testing?:
Has the service ever worked?:
If you can include this in your email reply, we'll be able to raise it directly to our network team without any further delay.
Jon
eForum Team
done sent info as requested
No 3G+ service at all. Standard 3G light is lit but speed is more like gprs, when idle connection the light blue light comes on like it's trying to connect to 3G+ but when you use the connection flicks back. Same as the last 2 times there was a fault sort it out please
really not a happy vodafone customer anymore. Really regret taking out this contract complete joke i've had about 3 months problem free usage from 7 is that good enough?
No 3G+ service at all. Standard 3G light is lit but speed is more like gprs, when idle connection the light blue light comes on like it's trying to connect to 3G+ but when you use the connection flicks back. Same as the last 2 times there was a fault sort it out please
really not a happy vodafone customer anymore. Really regret taking out this contract complete joke i've had about 3 months problem free usage from 7 is that good enough?
Hi chibsatron
I'm sorry you feel this way and I'm sure we can get this sorted for you as soon as possible.
I know how annoying this must be for you but sometimes faults do occur. You are still able to use 2G on this so at least you haven't lost service all together.
Like I said we'll get this sent off for you and get this investigated so it can be resolved as soon as possible. Then you'll be back to 3G browsing in no time
Thanks
Wayne
eForum Team
I'm sorry you feel this way and I'm sure we can get this sorted for you as soon as possible.
I know how annoying this must be for you but sometimes faults do occur. You are still able to use 2G on this so at least you haven't lost service all together.
Like I said we'll get this sent off for you and get this investigated so it can be resolved as soon as possible. Then you'll be back to 3G browsing in no time
Thanks
Wayne
eForum Team
any news ? still no 3G+ 
Hi Chibsatron
I've checked our coverage system, and it appears all systems are go
This, and you ought to have enough overlapping coverage.
Could it be your actual place of work - as in the building itself? We have so many reports of customers in central London who lose 3G or 3G+, and the actual cause of this problem were high-frequency machinery or electronics installed in buildings or nearby that disrupt the higher HSDPA signal - one guy lost 3G once a new air conditioning unit was installed next to him!
Remember that signal is signal - it'll decay and get absorbed by your microenvironment.
Can you let us know what the signal is like outside of your home/work? If it improves suddenly, there's nothing that we can do other than advise you to investigate what happening inside the building.
Daz
eForum Team
I've checked our coverage system, and it appears all systems are go
This, and you ought to have enough overlapping coverage.
Could it be your actual place of work - as in the building itself? We have so many reports of customers in central London who lose 3G or 3G+, and the actual cause of this problem were high-frequency machinery or electronics installed in buildings or nearby that disrupt the higher HSDPA signal - one guy lost 3G once a new air conditioning unit was installed next to him!
Remember that signal is signal - it'll decay and get absorbed by your microenvironment.
Can you let us know what the signal is like outside of your home/work? If it improves suddenly, there's nothing that we can do other than advise you to investigate what happening inside the building.
Daz
eForum Team
