I pre-ordered my S7 on the 4th March and was advised that I would receive both the phone and headset at the same time on the 8th March.
The phone came on the 8th but no headset. I rang Voda and they told me that the packages get shipped separately. Not happy with that and knowing that that was a complete lie, I connected to live chat with some bod in India, most likely, and he told me to go to my nearest Vodaphone store and pay for the headset and that Voda would credit my account. My response was too sharp tounged and long to reitterate here but needless to say, I am once again disgusted at the lack of after sales customer care and consider them to be worse than any car dealer I have ever been to.
Why oh why did I even bother to upgrade...will likey send back phone within 14 day cool off and change network provider should I not receive the Gear VR by tomorrow and should some other [Removed in line with Community House Rules] up, which likely will ocurr, does ocurr.
No courtesy email or text and nothing to say "sorry we messed up, here is a goodwill gesture from us at Voda to show our apprecaition for your loyalty over the past 10 years, please accept our apologies"
Broken seals, broken promises and quite frankly just a broken network. Still the CEO is probably driving around in his 16 plate Aston so it's all rosey for them.
Pathetic!
.png "Moderator (Retired)"){kind=icon}
