No Service

[lucyhall99]

Post Title:  IP33 3UR - Bury St Edmunds

1) Does the issue happen in just one location? If so, how far do you have to travel to regain service? Travel about 0.4 miles to regain it. 

2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs? IP33 3UR

3) Does the issue occur if you try your SIM card in a different phone? yes

4) What errors are seen or heard when the issue occurs? No service, no matter how many times i try to reconnect to service it says searching then goes back to no service. 

5) Does this happen on 2G, 3G, 4G or all? all

6) When did you first notice this issue? 10th June 2017

7) Is the issue permanent or intermittent? If intermittent, are there certain times of the day when it occurs? Permanent, the issue is the same for my family members who are on vodafone in the house. 

[Tash]

@lucyhall99 I've checked your local site and can see that we've recently fixed an issue in your area. 

It can take a few days for things to settle when there’s been work done locally.

Please keep us updated with how you get on over the next few days.