No Signal for 5 Days

[pedarson]

Hi,

Sure Signal V1, tried all different resets, spoken to support

Speedtest 37.01 Mbps, 8.01Mbps

Pingtest- 0% Loss, 29ms, 1ms jitter

IP: 86.149.135.25

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 5 ms 6 ms 4 ms 172.16.12.2
3 * * * Request timed out.
4 16 ms 6 ms 6 ms 217.41.217.45
5 10 ms 9 ms 9 ms 212.140.235.74
6 9 ms 9 ms 9 ms 31.55.164.191
7 9 ms 9 ms 9 ms 31.55.164.109
8 9 ms 9 ms 9 ms acc2-10GigE-0-3-0-7.bm.21cn-ipp.bt.net [109.159.
248.246]
9 19 ms 15 ms 14 ms 109.159.248.140
10 13 ms 36 ms 13 ms peer2-xe-7-1-0.telehouse.ukcore.bt.net [109.159.
252.51]
11 19 ms 13 ms 13 ms t2c3-xe-0-1-3-0.uk-lon1.eu.bt.net [166.49.211.16
8]
12 32 ms 13 ms 13 ms 166-49-211-254.eu.bt.net [166.49.211.254]
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Peter

[pedarson]

We puchased another sure signal (V3) and installed it on friday.

The old one(V1) we have disconnected, because we couldn't get it work, despite it working for the last 3 years.

The new one only works sometimes, it worked after 1 hour of plugging it in and then didn't work despite the lights not changing.Then after 2 hours we got 3G but only for about 30mins.

I checked the signal again this afternoon (sat) and no 3G signal but the lights are correct.

[LeeJS]

Hi pedarson,

Thanks for coming back to us.

So we can get this looked further, could you let us know the serial number of your replacement Sure Signal?

Lee

[pedarson]

Serial No. 40134718036

Sometimes it works, sometimes it doesn't!!

[DaveCD]

Hi pedarson

Thank you for the serial number. 

I have resynched the device to clear any faults that may have been there, but I can see you're on the latest software and everything looks good from this end.

Can you let me know what lights your seeing and perform a traceroute for me?

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

DaveCD

[pedarson]

See attached images for lights & tracert

[Retired-Ian_]

Hi pedarson,

Thanks for that.

The Sure Signal connected to the server last night at 23:25.

Can you check that the Ethernet cable is firmly in both ports?

I don't know if theis will be possible, but can you try the Sure Signal at another location?

Thanks

Ian

[pedarson]

Hi,

Version 3, is not working again - hasn't for a few days. I've got all lights as they should be but no 3G signal.

Moved to different port on router

Done tracert, result attached

[pedarson]

[URL=http://www.speedtest.net/my-result/3383439020][IMG]http://www.speedtest.net/result/3383439020.png[/I...

[DaveCD]

Hi pedarson

Is the light sequence still the same?

Have you been able to try this on an alternative connection such as a friend or family members, prefereably with a different ISP?

DaveCD

[pedarson]

Yes, Light sequence is the same.

It was working for a few days, but nothing for a few days and we have not changed any settings

We need the device to work at our office, where we have no vodafone signal.