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No broadband

danadamson1973
2: Seeker
2: Seeker

I've had no broadband since T time around 5pm.  The modem is connected and all the lights are on, but there is no connection. Says no internet access. Tried calling customer service and was on hold for 1 hour and 12 mins before I hung up. No option for a call back....

I'm now using my tab's mobile data as a wifi hotspot.  I'm just wondering if it's got something to do with my asking for my landline number to be changed>? The number is being changed tomorrow....  

11 REPLIES 11

I'm in Dundee. DD4 area

I had no Broadband from 5 pm last night until this morning. Waited 50 minutes for online chat and 40 mins to speak to someone on the phone! I gave up on both in the end. I have just moved over to Vodaphone and I have to say the customer service is a complete shambles. If I have another incident like this I will be leaving. I tried calling this morning and was told to wait between 23 and 58 minutes!!! Seriously!