No lights at all

[craigsup]

Hi,

I haven't used my sure signal in a while however I have tried to get it working today but when I plug it in, no lights work at all. I've tried multple plug sockets but nothing happens.

Is this a common problem? It definately worked previously, however I swapped to a different network for the past year so haven't needed to use it. Now I am back on Vodafone so I need the sure signal.

None of the lights light up at all. I tried holding the reset button for 10 seconds to see if that would do anything, but it hasn't.

[Retired-Matt_Vo]

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

[craigsup]

Speed test: 31 ping, 35meg download, 1.86meg upload.

Ping test: http://www.pingtest.net/result/90444867.png

IP: 80.47.97.218

IPV6 is ::ffff:502f:61da

Traceroute has started…

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 72 byte packets

 1  192.168.1.1 (192.168.1.1)  6.050 ms  1.084 ms  0.962 ms

 2  host-80-47-96-1.as13285.net (80.47.96.1)  5.846 ms  5.368 ms  5.008 ms

 3  host-78-151-225-23.static.as13285.net (78.151.225.23)  6.512 ms  26.087 ms  7.373 ms

 4  host-78-151-229-12.as13285.net (78.151.229.12)  7.709 ms  6.991 ms  7.309 ms

 5  host-78-144-8-49.as13285.net (78.144.8.49)  31.423 ms  12.927 ms  12.639 ms

 6  ldngw1.arcor-ip.net (195.66.224.209)  32.512 ms  29.708 ms  32.388 ms

 7  85.205.116.14 (85.205.116.14)  32.488 ms  32.428 ms  31.325 ms

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[Retired-James]

Hi craigsup,

When you say that you have no lights on at all, does this include the power light?

If yes, it would suggest that the Sure Signal is faulty.

Also, if you’ve not used it for over 12 months, it’s likely that it has been suspended.

If you let me know your serial number, I can get this checked.

James