No lights on my sure signal V3 box, not even a power light

[390farmerjohn]

Hello

i have a Vodafone sure signal box which I've had a for a couple years now, over that time it's worked absolutely fine.

however today I've noticed I have no phone signal, so I checked my sure signal box. There is no power light, or flashing lights underneath, I've tried in a different power socket, the power socket in the sure signal works so power is coming through the device.

im at a bit of a loss now, I've had the device not work before, but it's always had lights flashing, especially the power light.

im assuming the device is broken, unless anyone else can Put some light on the situation?

[390farmerjohn]

Update..

my sure signal serial number is 40124155496

[BandOfBrothers]

Please take a look through these Sure Signal Trouble Shooting threads :

https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Vodafone-Sure-Signal-troubleshooting/td-p/23917...

http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Troubleshooting-Please-read-before-posting/td-p/...

as these may help to resolve issues. They have links to the key things you can do to try and self resolve the issue you are experiencing.

It may also be worth trying a different power supply with the SureSignal (Version 1 & 2 ), as there have been some reports of replacement power supplies solving the issues. They are available on eBay for around £10.

FAQs : https://support.vodafone.co.uk/Network-and-coverage/Sure-Signal/

To note the Sure Signal Device comes with a 24 month warranty.

[mattharper1972]

Having read many posts regarding the instability of the SS and also having used a number of them for years, I am now faced with my own situation whereby the device has not registered with VF's servers and I am unable to receive mobile signal at home. We recently had a lightning strike locally, which destroyed most electrical equipment in the house, which has now been replaced, inclusive of the SureSignal box.

Everybody has unrestricted internet access and the SS is placed in the DMZ of my network. We are still not connected, and the box displays one flashing red and 2 stable orange lights (mobile in use and service connected lights)

My details are as follows:

SS Serial :42152181691

Internal IP: 192.168.1.110

Router: BT Home Hub 5 Type A

External IP: 81.148.177.213

Port Clamping is enabled.

SS is in the DMZ

Downspeed : 32mb

Upspeed: 5mb

BT Infinity

The SS has been de-registered and re-registered three times now and a hard reset performed on it.

traceroute:

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1     4 ms     4 ms     4 ms  BThomehub.home [192.168.1.254]
  2    16 ms    15 ms    15 ms  host81-148-160-1.in-addr.btopenworld.com [81.148.160.1]
  3    16 ms    15 ms    15 ms  213.120.182.141
  4    36 ms    18 ms    21 ms  213.120.161.82
  5    16 ms    22 ms    17 ms  31.55.164.61
  6    16 ms    16 ms    16 ms  31.55.164.107
  7    24 ms    22 ms    23 ms  acc1-10GigE-0-2-0-1.bm.21cn-ipp.bt.net [109.159.248.104]
  8    36 ms    35 ms    38 ms  core1-te0-10-0-7.ilford.ukcore.bt.net [109.159.248.144]
  9    21 ms    21 ms    22 ms  109.159.255.101
 10    24 ms    21 ms    24 ms  lndgw2.arcor-ip.net [195.66.224.124]
 11    23 ms    21 ms    32 ms  85.205.0.86
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.

ethernet cables have been changed. 3 times, but we all know this is a cop out because they rarely go wrong.

A previous device worked at our house before, with the same ISP. Checking whether it works at another location is irrelevant, as it doesn't help me here. The SS is brand new out of the box.

Please check to make sure that my IP address, which is not static, is on the whitelist at VF.

Many thanks

Matt

[drvb]

Hello SureSignal team,

I've just replaced a dead SureSugnal version 1 with a version 3 and I'm having problems with the box not registering itself with Vodafone's servers. Symptoms are flashing red power light and solid amber lights 2 [in service] and 3 [in use]. I've made no changes to the router config yet as the SSv1 was working fine, although I notice my exteranal IP address has changed, and, of course, that doesn't mean BT hasn't changed anything.

Could I trouble you to check my IP is on your whitelist and see if the SSv3 has made contact?

I registered it around 21 hours ago and it has been powered on since then.

Cabling is OK. Internal IP address is allocated.

Details are:

SureSignal v3 serial number: 42151549732
BT Infinity FTTC + Homehub 5
Ping: 21ms with 1ms jitter
External IP: 86.183.45.99
Download: 43Mbps
Upload: 14 Mbps

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1     4 ms     2 ms     4 ms  BThomehub.home [192.168.2.1]
  2     *        *        *     Request timed out.
  3     *        *        *     Request timed out.
  4    13 ms    13 ms    22 ms  31.55.185.180
  5    14 ms    14 ms    13 ms  195.99.127.128
  6    13 ms    13 ms    13 ms  195.99.127.19
  7    16 ms    17 ms    17 ms  lndgw2.arcor-ip.net [195.66.224.124]
  8    15 ms    15 ms    14 ms  85.205.0.86
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.

etc to hop 30

Hopefully it's a whitelist issue: playing around with port forwarding and DMZ is a thankless task, and MTU is not user settable on the homehub.

Thanks in advance.

Regards,

David.

[markmagill]

Hi All

What router settings are required for the Sure Signal 3 to work with BT Infinity. My devices continues to flash red with the right hand two icons remaining orange.

My tracert to 212.183.133.177 is as follows:

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets

 1  bthomehub (192.168.1.254)  139.693 ms  3.043 ms  2.633 ms

 2  * * *

 3  * 31.55.185.177 (31.55.185.177)  21.536 ms  21.216 ms

 4  31.55.185.184 (31.55.185.184)  21.604 ms  22.359 ms  21.375 ms

 5  195.99.127.134 (195.99.127.134)  22.719 ms

    195.99.127.136 (195.99.127.136)  20.356 ms

    195.99.127.138 (195.99.127.138)  20.804 ms

 6  195.99.127.8 (195.99.127.8)  20.699 ms  20.588 ms

    195.99.127.19 (195.99.127.19)  21.116 ms

 7  lndgw2.arcor-ip.net (195.66.224.124)  24.521 ms  22.718 ms  25.841 ms

 8  85.205.0.86 (85.205.0.86)  22.380 ms  24.551 ms  25.554 ms

 9  * 85.205.0.86 (85.205.0.86)  22.568 ms  22.288 ms

10  * * *

11  * * *

12  * * *

13  * * *

14  * * *

15  * * *

16  * * *

17  * * *

Thanks

Mark

[Michael1982]

Hello Mark,

I use Sure Signal v2 with BT Infinity with no extra settings. My Sure Signal was working fine for a number of months until Friday. I followed all the troubleshooting instructions but I can't get it working again. There must be something on Vodafone side.

Michael

[markmagill]

Thanks Michael. Mine worked for a few days and stopped working on Friday to. Hopefully Vodafone will publish something soon. It's so frustrating.

[markmagill]

I notice my router has excessive fragmented packets in the logs. Id gues this is the issue. Time to move to O2 🙂

N: BLOCK [5] Fragmented packet (IP 212.183.131.137-​>myip fragment_offset=1472)

[Anclajo]

Hi the tech team

could you please re sync my VSS v3 as I have opened all the necessary ports as indicated by an email from customer support but alas it is not working. The VSS number is 42152489847