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Forum Posts

Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 74119 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229924 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 204036 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

BES10 Bolt-ons?

Good afternoon all, My organisation currently has 400+ users on BES v5. From the carrier perspective these accounts have the 500mb BES5 bolt-on to allow them to connect to our BES - listed as "VB Data 500 BES 2GB WIFI 15" on our billing portal. We're...

DavidUK by 2: Seeker
  • 11828 Views
  • 3 replies
  • 0 thanks

Cant manage my Sure Signal via portal :-(

I've just got a new phone which is practically useless until I can add it onto my sure signal. Ive tried logging in multiple times with different browsers etc etc etc but nothing works. Can you please add a number on for me!

xentrix by 4: Newbie
  • 10794 Views
  • 5 replies
  • 0 thanks

Can I send/receive SMS Text message via Blackberry using my computer ?

My old Nokia PC Suite used to let me send and receive SMS Text messages using my Computer keyboard. The messages were sent and received as if from/to the phone; but with a Bluetooth connection between phone and (Windows7) computer I could see and typ...

evereth by 3: Seeker
  • 11255 Views
  • 2 replies
  • 0 thanks

sure signal version 3 - can't add users error

sure signal version 3 (the small plug type style).I am the main user, but when i try to add my wife as an additional user it keeps giving me the error message"sorry - there seems to be a problem.it looks like something went wrong, sorry. we've got a ...

Mike1 by 2: Seeker
  • 10385 Views
  • 2 replies
  • 0 thanks

Postcode change

If I get another email or SMS messsage telling me that my SureSignal has moved, I swear I will chuck the ###### thing in the bin! It has NOT moved, I have NOT moved house, my ISP has NOT changed, my IP address has NOT changed, my router has NOT recon...

Sure Signal 1 Connecting Intermittantly

Our SS1 has been no problem until yesterday when it decided to continually reboot sometimes 5-6 times an hour. Eventually it will boot up and calls can be made for sometimes up to a couple of hours and then it goes pearshaped again.This problem must ...

romandy1 by 2: Seeker
  • 11105 Views
  • 10 replies
  • 0 thanks

online Sure signal management can't do it

Hi there, My wife's phone is unable to call anyone because it drops the call as soon as it connects. However when I turn off our Sure Signal box the problem disappears, and her phone connects. OK I thought I'll go online and do some admin on the Sure...

trobbo by 4: Newbie
  • 10733 Views
  • 4 replies
  • 0 thanks

S S3 and BT HH3

For whatever reason I find myself with my SS no longer able to get an internet connection.It has been in use since Oct 13 with no setup issues it just worked!I have spoken to support if both companies, followed the port forwarding instructions but ha...

alank54 by 1: Seeker
  • 10540 Views
  • 3 replies
  • 0 thanks

Sure signal 2 bt hub 5 not working after postcode conformation

About 10 days after upgrading my hub to a bt home hub 5 I got a text message from vodafone asking me to verify my postcode connected to my sure signal I did this and now my sure signal will not connect to my hub only thr red power light comes on the ...

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