sure signal version 3 - can't add users error

[Mike1]

sure signal version 3 (the small plug type style).

I am the main user, but when i try to add my wife as an additional user it keeps giving me the error message

"sorry - there seems to be a problem.

it looks like something went wrong, sorry. we've got a team of techs working hard to get it sorted - so pop back later and try again"

I have tried many times over the last 4 weeks and still the same error.

I have de-registered and re-registered. and turned unit off and on again.

Please help to add this additional user.

serial number 40134925052

thanks, Mike

[Mike1]

after reading soem other users posts, i re-tried adding a user without typing their full name.

at first it demanded something in the name box, so i put "j"

and it accepted it fine and it now has added the user.

all done.

so you can ignore my post above now.

[Retired-Matt_Vo]

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator