No network but SureSignal looks OK

[AdrianRoberts]

Hi,

we had a power outage during last night. Today, everything appears to be working, but actually there is no mobile signal seen from the SureSignal. The lights are on and steady as normal (the SureSignal has been in use for months), but mobile phones show "No service".

I've done a reset and power off/on, to no avail.

What light sequence you're seeing: (V3) red power and two solid white lights, as per normal working

Your speed test results: 55 down, 14 up

Your external IP address: 212.159.112.138

Your Sure Signal serial number: 42152666303

The results of a traceroute:

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 72 byte packets

 1  dsldevice (192.168.1.254)  1.006 ms  0.759 ms  0.720 ms

 2  lo0.10.central10.ptw-bng01.plus.net (195.166.128.170)  13.150 ms  12.966 ms  12.835 ms

 3  irb.10.ptw-cr02.plus.net (84.93.249.2)  13.444 ms  13.421 ms  17.016 ms

 4  195.99.126.182 (195.99.126.182)  14.281 ms  13.769 ms  14.141 ms

 5  t2c3-et-3-3-0-0.uk-lon1.eu.bt.net (166.49.211.238)  13.439 ms  13.343 ms  13.461 ms

 6  166-49-211-254.eu.bt.net (166.49.211.254)  14.099 ms  13.508 ms  13.922 ms

 7  * * *

 8  * * *

 9  * * *

10  * * *

11  * * *

12  * * *

etc.

Thanks for your help,

Adrian

[AdrianRoberts]

Thanks for your help Rahim. It seems fixed and stable now.

[Rahim]

@AdrianRoberts You're more than welcome  

Have a lovely evening!