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No where near guaranteed minimum speed, wanting to cancel

Mutt13y
4: Newbie

Had enough of this,

Have had numerous conversations with Tech Support, Have had Bt Engineer on site, still not getting anywhere near my minimum guaranteed speed of 27mbps.  Was previously with BT and Enjoyed a connection of 42mbps but decided to go with Vodafone as it was cheaper, now realise the reason why it was cheaper..

Am getting varying speeds ranging from 15mbps to 22 mbps using BT Speed test.

Had enough i want to cancel, this has been ongoing for months now

 

1 REPLY 1

DaneB
Moderator (Retired)
Moderator (Retired)

You're right to be unimpressed with those speeds @Mutt13y. My apologies for the inconvenience this must have caused you.

So we can look into this with you, please see my private message that i've just sent to you and follow the instructions on how to contact our team directly.