cancel
Showing results for 
Search instead for 
Did you mean: 
1

Ask

2

Reply

3

Solution

Note 4 Fingerprint scanner - HELP!

SimonWilding
16: Advanced member
16: Advanced member

Having a major problem with my Note 4.

 

It beeped as I had a messgage, there was a message on the front screen saying that the fingerprint unlock was not available and I had to use my back up password. But I can't remember what it is!

 

I have tried turning the phone off and on again but when I do so and try to unlock it it doesn't give me the option of using the scanner it merely gives me the keyboard to enter the password. Pressing the back key does not do anything.

 

Questions 

 

1 does anyone know why this has happened and how can I cure it?

2 how mnay times can I put the wrong password in before the phone does anything?

3 when I exceed the limit for attempts what will happen to the phone? bricked?

4 how do I get a password reminder?

5 any other tips?

 

Cheers!

 

Samsung A52S 5G - SM-A528B/DS

Android Version - 12 One UI version 4.1

Last Update 19.4.22

Build- SP1A.210812.016/A528BXXS1CVD1

Baseband- A528BXXUiCVC4
Nova Launcher. Chrome browser.

My phone history (back to 1997!):

Huawei P30, P20, VF Smart V8, Note 4, S4, S2, Tocco Ultra, F490, P300, E250, RAZR v3, Timeport 250, A300, Star-Tac 

 

1 ACCEPTED SOLUTION

Hi,

 

I would suggest visiting a Samsung Service Centre if local and or speak with Samsung Uk Support before a Hard Reset. 

 

They maybe able to advise. 

 

Samsung Service Location.

 

Samsung uk/support

 

 

 

 

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

View solution in original position

12 REPLIES 12

Lucky you had set up a Samsung account. first thing I do when I get a new device is root it and disable all the Samsung stuff.

hrym
17: Community Champion
17: Community Champion

SimonWilding wrote:The only odd thing is that even after doing all that, I still can't use the fingerprint to unock the phone. The fingerprint scanner works as I had to use this to be able to change the password but it doesn't give me the option to use it on the lock screen.

 


I think you need to go back to Samsung on that one.   They'd be best placed to advise whether there's anything you can do yourself or whether it's a hardware issue and needs a repair.   You can go to them or Vodafone for that (I'd go to Samsung myself).

SimonWilding
16: Advanced member
16: Advanced member

Cheers, the issue suddenly resolved itself and the fingerprint unlock works perfecty now. No idea what caused it to stop working but at least it working now!

Samsung A52S 5G - SM-A528B/DS

Android Version - 12 One UI version 4.1

Last Update 19.4.22

Build- SP1A.210812.016/A528BXXS1CVD1

Baseband- A528BXXUiCVC4
Nova Launcher. Chrome browser.

My phone history (back to 1997!):

Huawei P30, P20, VF Smart V8, Note 4, S4, S2, Tocco Ultra, F490, P300, E250, RAZR v3, Timeport 250, A300, Star-Tac