Never ever had such a frustrating time with a company. Let me highlight my week so far!
Called Monday evening 19th as advised, was told orderd will start the following morning and was promised a call back in the morning 20th.
Not surprisingly that call never happened, called 191 that evening, of they were all apologetic, but the guy said he had sorted it and a replacement had been ordered for delivery on Thursday (today) he even comfirmed my mobile number and email that DPD could contact me on.
Never even got an email from vodafone with my order number for tracking, so i called them this morning and was told an order was never even placed, but dont worry he will do it now, confirmed with him that the order has gone through, yes he siad, confirmed with him that he willl send me a confirmation email, yes he said.
NO EMAIL!
i've been tweeting @vodafoneukhelp far the last few days, who have answered me ONCE by directing me to the samsung note 7 announcement, AAARRGGHH
So get home from work and call the number on the complaints page, who tell me they 'dont deal with the public' and pass me to customer services, who promptly put the phone down on me!
As i'm typing this i am online chatting to vodafone, currently on my 4th person (already 8 people talked to today)
The 1st person tells me vodafone aren't replacing the note 7 i should call samsung! He then puts me through to upgrade dept, when i explain the situation they put me back to customer services who then put me through to the upgrade dept!!! AAARRGGHH
Even she said she has read the previous conversation, she asks me do i want to upgrade!!!!!!!!!!!!!
Something is going on, nobody knows what the situation is. 13 years a customer and they dont give a ##~##!
