Hi there,
After getting my phone on the presale from Vodafone I am now going through the excruciating process of trying to get a replacement or the new Note 7. I have contacted Vodafone over chat service, phone and gone to the store. Nobody had a clue as how to handle the request, the store didn't seem to know that vodafone customers even had the phone to do a recall.
Talking to the chat service I was transferred 3 times, not one of the guys I spoke with had a straight answer on the procedure. They said I should go to the store and it would be done right there as soon as I got to the store... Went to the store (Camden High Street), they were befuddled by the fact that I had a note 7 and that there was a recall happening... They made me call 191 in front of them. After talking to 4 different attendants, I was given a samsung number... The person said that I should call samsung and they would solve it... I call samsung and they say that vodafone is responsible and should offer me a replacement or a phone to use in the meantime... The blame shifting is not a good thing, as the phone now only charges up to 60% (pushed update today) and there's a small chance it might blow up. I don't have another device to use. Someone needs to bring some knowledge as patience is wearing thin...
