OK so tried to do the right thing today regarding the return...
Speak to Stacie in front line.
"Yes, all sorted - you just need to call DPD direct on 0121 275 0500 and they can arrange to pick up the phone". I call DPD and after a 20 minute wait get throught to Tom - yes You can authorise a return but you need to give them Vodafone's DPD account number. <sigh>
Back to Vodafone who cannot give that info out, then get cut off from the ELR team (thanks Grogan!)..
Back to the ELR team again. Talk to Alyssa who was initially stumped. As I have a RM bag the only way to get the DPD return is to cancel the cancelation then re cancel (What!) - this will take around 10 days. But another option is to return to a Vodafone store - I question that but I am told that as the ELR team have a note on the account that this absolutely will work.. Later on I pop to the local store (Leatherhead - paid for parking) - they will not accept this as a return as they don't do returns from web orders!!
So either I wait another 10 days for a DPD re-fresh possibly or lie to the post office (if they ask) and risk the package being confiscated (and potentially sent to auction) - which will then leave me chasing for an undelivered parcel - I think we can guess how that will pan out....
So tomorrow I will ask for my PAC code, cancel my Direct Debit and see Vodafone in Court if thats how they want to play it. Any remaining loyalty to Vodafone has finally broken.... I doubt I will ever see the £100 I paid up front for the phone - I doubt I will get any sliver of refund on the additional cost of the call package vs. a flexi sim deal. Sure I am down at least £200 but to get away from Vodafone has to be worth it.....
So when my wife gets to the end of her contract, she'll be off of VF and I'll try my utmost to get my inlaws off of VF to. So that's 4 contracts dead (combined time with VF around 60 years).
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