I did read somewhere it's the entire system we use for mobile number portability that is the problem here which isn't handled by any of the networks, they use a company called Syniverse.
If you look at this forum, it's full of threads where people end up with split ports and then sadly have to put a lot of time and effort into resolving.
This makes me think that the majority of number ports still go through OK with little manual intervention but in cases like these, it's the gaining provider who should be doing all the leg work to get the issue resolved.
Vodafone (and the other networks as well) should make it easier for customers to speak to the number porting teams during their first days of service because these split ports do get fixed - once the right people are looking at them.
I would call CS again and ask to be connected to the porting team. That's the key here. Front line customer care (like most organisations) will just try to get you off the phone with a vague promise. After all, things might fall into place and resolve themselves. But pick up the phone first thing, speak to the porting team and I guarantee you, those people will know exactly what the problem is and liase with O2 to get it resolved.
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