I had a history of my old VSS1 sometime not working and requiring a hard reset to make work. Then this week it just ceased working completely and after a long saga with telephone support - who basically just took me through steps I had done before many times - I got sent a new VSS3 (i.e. the one with the pass through power connector).
I registered this on the admin page and got a text and email telling me it was registered correctly. The new device does not appear to be working either which makes me strongly suspect netowrk issues. After a reset the device spends a long time (about an hour) with the Red power light solid and the "internet" light fllashing white. Eventually this stops and it ends in a mode with the lights thus:
Red Power - Flashing
Orange Internet - Solid
Service- OFF
Orange User - Solid
The Sure signal Serial Number is: 40123308740
Its MAC address is: 0c:4c:39:07:a7:53
My ISP is BT.
My External IP address is: 86.132.92.144 (as given by http://www.whatsmyip.net/ and also validated by checking router)
A Speedcheck gives:
Download speed: 2.45Mb/s
Upload Speed: 0.361 Mb/s
I have opened up all the ports as requestest for TCP and UDP viz: 50, 500, 4500, 8, 123, 1723
The VSS has been assigned a constant IP address by DHCP and I can ping the device on the local network.
From the router log I can see the VSS trying to get to various addresses on the ports above. Here is a snip of the activity:
Thu, 2013-01-31 17:12:12 - UDP Packet - Source:192.168.0.10,50124 Destination:212.183.133.181,123 - [VODA5 rule match]
Thu, 2013-01-31 17:12:12 - UDP Packet - Source:192.168.0.10,50124 Destination:212.183.131.133,123 - [VODA5 rule match]
Thu, 2013-01-31 17:12:13 - UDP Packet - Source:192.168.0.10,4500 Destination:212.183.133.177,4500 - [VODA3 rule match]
Thu, 2013-01-31 17:12:16 - UDP Packet - Source:192.168.0.10,50124 Destination:212.183.133.181,123 - [VODA5 rule match]
Thu, 2013-01-31 17:12:16 - UDP Packet - Source:192.168.0.10,50124 Destination:212.183.131.133,123 - [VODA5 rule match]
Thu, 2013-01-31 17:12:19 - UDP Packet - Source:192.168.0.10,4500 Destination:212.183.133.177,4500 - [VODA3 rule match]
Thu, 2013-01-31 17:12:20 - UDP Packet - Source:192.168.0.10,50124 Destination:212.183.133.181,123 - [VODA5 rule match]
Thu, 2013-01-31 17:12:20 - UDP Packet - Source:192.168.0.10,50124 Destination:212.183.131.133,123 - [VODA5 rule match]
Thu, 2013-01-31 17:12:24 - UDP Packet - Source:192.168.0.10,50124 Destination:212.183.133.181,123 - [VODA5 rule match]
Thu, 2013-01-31 17:12:24 - UDP Packet - Source:192.168.0.10,50124 Destination:212.183.131.133,123 - [VODA5 rule match]
Thu, 2013-01-31 17:12:31 - UDP Packet - Source:192.168.0.10,4500 Destination:212.183.133.177,4500 - [VODA3 rule match]
Thu, 2013-01-31 17:12:32 - UDP Packet - Source:192.168.0.10,50124 Destination:212.183.133.181,123 - [VODA5 rule match]
Thu, 2013-01-31 17:12:32 - UDP Packet - Source:192.168.0.10,50124 Destination:212.183.131.133,123 - [VODA5 rule match]
A pathping as suggested elsewhere on this forum gives:
C:\Windows\system32>pathping 212.183.133.177
Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:
0 Martin-N220 [192.168.0.4]
1 192.168.0.1
2 213.123.107.58
3 217.32.98.161
4 213.1.69.70
5 217.41.168.102
6 217.41.168.51
7 217.41.168.107
8 acc1-10GigE-0-0-0-4.l-far.21cn-ipp.bt.net [109.159.249.66]
9 core2-te0-0-0-4.faraday.ukcore.bt.net [109.159.249.45]
10 host213-121-193-137.ukcore.bt.net [213.121.193.137]
11 LNDGW2.arcor-ip.net [195.66.224.124]
12 85.205.116.6
13 * * *
Computing statistics for 300 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Martin-N220 [192.168.0.4]
0/ 100 = 0% |
1 1ms 0/ 100 = 0% 0/ 100 = 0% 192.168.0.1
0/ 100 = 0% |
2 35ms 0/ 100 = 0% 0/ 100 = 0% 213.123.107.58
0/ 100 = 0% |
3 --- 100/ 100 =100% 100/ 100 =100% 217.32.98.161
0/ 100 = 0% |
4 34ms 0/ 100 = 0% 0/ 100 = 0% 213.1.69.70
0/ 100 = 0% |
5 34ms 0/ 100 = 0% 0/ 100 = 0% 217.41.168.102
0/ 100 = 0% |
6 --- 100/ 100 =100% 100/ 100 =100% 217.41.168.51
0/ 100 = 0% |
7 35ms 0/ 100 = 0% 0/ 100 = 0% 217.41.168.107
0/ 100 = 0% |
8 34ms 0/ 100 = 0% 0/ 100 = 0% acc1-10GigE-0-0-0-4.l-far.21cn-ipp
.bt.net [109.159.249.66]
0/ 100 = 0% |
9 39ms 0/ 100 = 0% 0/ 100 = 0% core2-te0-0-0-4.faraday.ukcore.bt.
net [109.159.249.45]
0/ 100 = 0% |
10 36ms 0/ 100 = 0% 0/ 100 = 0% host213-121-193-137.ukcore.bt.net
[213.121.193.137]
0/ 100 = 0% |
11 39ms 0/ 100 = 0% 0/ 100 = 0% LNDGW2.arcor-ip.net [195.66.224.12
4]
0/ 100 = 0% |
12 37ms 0/ 100 = 0% 0/ 100 = 0% 85.205.116.6
Trace complete.
A trace route gives:
C:\Windows\system32>tracert 212.183.133.177
Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 192.168.0.1
2 33 ms 32 ms 33 ms 213.123.107.58
3 33 ms 32 ms 32 ms 217.32.98.161
4 34 ms 34 ms 34 ms 213.1.69.70
5 34 ms 34 ms 34 ms 217.41.168.102
6 37 ms 33 ms 33 ms 217.41.168.51
7 34 ms 33 ms 33 ms 217.41.168.107
8 34 ms 34 ms 34 ms acc1-10GigE-0-7-0-4.l-far.21cn-ipp.bt.net [109.1
59.249.74]
9 39 ms 38 ms 39 ms core2-te0-0-0-4.faraday.ukcore.bt.net [109.159.2
49.45]
10 34 ms 34 ms 34 ms host213-121-193-137.ukcore.bt.net [213.121.193.1
37]
11 37 ms 34 ms 35 ms LNDGW2.arcor-ip.net [195.66.224.124]
12 36 ms 36 ms 36 ms 85.205.116.6
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
I really hope someone here can help as telephone support is driving me mad as I only seem to get a person who actually knows what an IP Address is about 1 time in 5 let alone how a femtocell works!
Thanks
Martin
86.133.
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