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L-Delain · ‎22-07-2011

Hi Vodafone, I've had this dongle for a few months and have been happy with it for the most part. A few weeks ago I had a problem with an hourly disconnection, which I assume was an issue on your side of things as it was fixed a few days after the problem appeared, with no changes made to my computer.

But now I have come across a different problem, since this morning, out of nowhere, when I have tried to connect to Vodafone 3G I am faced with a RAS 365 error, after closing the error and trying to connect again it manages to connect but after a few seconds I get 'access: local only' and then 'limited connectivity'. This problem hasn't happened before, I had made no changes to my computer, I tried changing from VMC 10 to VMC 9 and this did not fix the problem. I don't believe it's s signal issue, as my connection is normally stable at 3 bars and it works fine (I also have a vodafone mobile phone which has consistent 3G signal most of the time).

Another issue that has arisen is the 'check balance' function has stopped working properly, it now only says #1.00 and gives no information about how much usage I have left (nor does it when I log into My Account from the website) despite the fact I know that I still have data usage available.

Here are some details about the dongle and my location, any information about problems in my area and a solution to the problem would be greatly appreciated:

Model: Vodafone Mobile Broadband Modem (ZTE) (PAYG K3570-Z)

Software Version: Vodafone Mobile Connect (9.4.6.20529)

Firmware version: BD_P680A8V1.0.0B03

Area/Postcode: Blackpool, FY1 Thank you.

Retired-Wayne · ‎24-07-2011

Hi L-Delain

Thanks for your post here. I’m sorry to hear that you are having problems with your Mobile Broadband, I appreciate how frustrating this must be.

It sounds like it may be an issue with congestion at your local cell site. Can you confirm your full postcode for me and also can you tell me what happens if you switch to GPRS only (I appreciate this is slower, I just need to know if it works at all)?

With regards to your ‘check balance’ functionality, does this happen on both versions of the VMB software?

Please let me know and we’ll be happy to help you further.

Thanks

Wayne

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L-Delain · ‎24-07-2011

Thanks for replying, my full postcode is FY1 4BT.

I can understand network congestion being a possible issue, it just seems odd because I've had the USB stick for a few months now and never had this problem before, I'm currently connected with it via 3G and I'll see if the problem occurs today.

The balance check was doing the same thing for both versions, but now rather strangely when I click it, it's telling me I have different amounts of credit left, switching between 1.1GB and 658MB each time I click it. This is happening with Vodafone Mobile Connect (9.4.6.20529).

The same thing happens when I log into My Account on the website and I refresh the page, the Credit Remaining bar switches between those two amounts. It's rather confusing.

L-Delain · ‎24-07-2011

The wierd bug with the account balance seems to have stopped now, 3G started giving me limited connectivity just after 8 A.M. so I tried connecting via GPRS, which is what I am using at the moment and it does not seem to lose connectivity like 3G does.

Retired-Wayne · ‎25-07-2011

Hi

Thanks for coming back to me here. I have looked at your postcode and can see you’re near the sea front in Blackpool.

The first thing I notice is that there is a cell site with a fault just north of where you are that may be having a knock on affect to your signal.

Also, as we approach the summer holidays (If you aren’t there already) your location will continue to get busier and busier with tourists (All of which will be using the network). This also, may be why you are seeing a reduction in the quality of your service.

There is a planned 3G site to the east of your location which may improve things for you. However I cannot give any timescales as to when this will be up and running due to how many things it takes to get a site from planning permission stages to the final stage of it being switched on.

Please let me know if you have any more questions and we’ll be happy to help you further.