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Hi ToonQS, welcome to the eForum!
Let's see if we can sort this for you.
The first thing I notice is that you're using an older version of VMC. So that we can rule out this causing any issues, particularly with the use of Windows 7, for which drivers would not appear on older software, can you click here and download version 9.4.6 for me? Please ignore v10.0.201 for the time being as this is not configured for the UK as yet.
If that fails to resolve this, can you confirm a few more details for me?
First off, what exactly happens from start to finish when you try to connect, and at what point does the error appear?
Secondly, what model modem are you using?
Thirdly, does this modem work in a different USB port or on a different computer, and has it worked previously?
There are a few general fixes which can address RAS issues when connecting, so I'd also suggest going over these.
The first would be the ports. If these are left as those selected by default but then another application or connection claims the same ones then this would prevent the connection working. Most applications, including VMC, will default to lower numbers, so it's best to set these to a higher number:
- Select Control Panel > System > Device manager
- Select Modems and locate the dongle
- Highlight the modem, right click and select Propeties > Advanced > Advanced port settings
- Set COM port to a high number, for example something around 240
- Close this window and go back to Device Manager
- Select Ports (COM + LPT) and check for the dongle (look for any Huawei reference)
- Highlight the modem, right click and select Propeties > Port Settings > Advanced port settings
- Set COM port to a different high number (to avoid conflict with the first setting)
- Reboot the computer
- Check device manager again to ensure listed under CD ROM drives (as USB Mass Storage device), Ports, Modems and USB controllers
If this doesn't resolve the issue, can you also confirm for me a few other things for me?
- What lights are showing on the dongle when it tries to connect?
- If you move the mouse over the items in the laptop toolbar's sandbox, does any icon make reference to using a mass storage device you cannot find? If yes, this may mean that something has misidentified and co-opted the dongle, so you'll need to disconnect that connection to free the device up again.
- When you load VMC, check what connections the dongle can "see" before trying to connect. Remove any connections which are not the required Vodafone connection (whether 2G or 3G depending on your location's signal) and then manually set the device to connect to this one.
I look forwared to hearing from you!
DaveN
eForum Team
Let's see if we can sort this for you.
The first thing I notice is that you're using an older version of VMC. So that we can rule out this causing any issues, particularly with the use of Windows 7, for which drivers would not appear on older software, can you click here and download version 9.4.6 for me? Please ignore v10.0.201 for the time being as this is not configured for the UK as yet.
If that fails to resolve this, can you confirm a few more details for me?
First off, what exactly happens from start to finish when you try to connect, and at what point does the error appear?
Secondly, what model modem are you using?
Thirdly, does this modem work in a different USB port or on a different computer, and has it worked previously?
There are a few general fixes which can address RAS issues when connecting, so I'd also suggest going over these.
The first would be the ports. If these are left as those selected by default but then another application or connection claims the same ones then this would prevent the connection working. Most applications, including VMC, will default to lower numbers, so it's best to set these to a higher number:
- Select Control Panel > System > Device manager
- Select Modems and locate the dongle
- Highlight the modem, right click and select Propeties > Advanced > Advanced port settings
- Set COM port to a high number, for example something around 240
- Close this window and go back to Device Manager
- Select Ports (COM + LPT) and check for the dongle (look for any Huawei reference)
- Highlight the modem, right click and select Propeties > Port Settings > Advanced port settings
- Set COM port to a different high number (to avoid conflict with the first setting)
- Reboot the computer
- Check device manager again to ensure listed under CD ROM drives (as USB Mass Storage device), Ports, Modems and USB controllers
If this doesn't resolve the issue, can you also confirm for me a few other things for me?
- What lights are showing on the dongle when it tries to connect?
- If you move the mouse over the items in the laptop toolbar's sandbox, does any icon make reference to using a mass storage device you cannot find? If yes, this may mean that something has misidentified and co-opted the dongle, so you'll need to disconnect that connection to free the device up again.
- When you load VMC, check what connections the dongle can "see" before trying to connect. Remove any connections which are not the required Vodafone connection (whether 2G or 3G depending on your location's signal) and then manually set the device to connect to this one.
I look forwared to hearing from you!
DaveN
eForum Team
