Pay as you go to contract

[Shanice_1639]

Hi my names shanice, I am wondering if I can have my phone on contract in stead of pay as you go? But thing is would I have to trade my phone in to have a new one or can I keep this phone? But I have a IPhone 4 not 4s

[Kjell]

My advice to anyone who want to transfer from a pay as you go to a monthly plan with Vodafone: Don't do it!! Go for another company instead, one that know how todo this simple task!!

[Retired-Matt_B]

Hi @Kjell,

So that we can look into this further please have a chat with our Live help team.

Thanks,

Matt B

[Kjell]

I went back to the store (again!) today. I want to leave Vodefone and port my number to a serious company. I was adviced to wait until tomorrow, as my number is still "in the air", and I would risk even more problems if i try to port it at this point. Technical difficulties, bla bla.... I'm way beyond furiuos that this can happen. In 2015!! I really can't see what an online chat can help me, rather than waste even more hours.. It's been a full weeek since I went to the store!!! For this simple thing. I can't be the only one to be treated like this. Vodafone deserves an award for this treatment! 

[Kjell]

Thanks for the advice with the chat - as I suspected It did not help at all, I only wasted more time. First "chat", then an endless call, and then told  (again!) to wait for 24.48 more hours - still without my phone number up and running.

And this is supposed to be a phone company? You should rather spend less on marketing and high street locations, and more on actually providing the service you exist for in the first place!!

[Amanda]

Hi @Kjell 

I'm sorry to see that you want to leave us. Please email us here and one of the team will be in touch to help. 

Thanks, 

Amanda