Phone bill has been wrong since upgrade

[CathyL]

Despite hours and hours of phone calls over many weeks , my bill is still not correct since my upgrade two months ago..I have been promised refunds but nothing has happened. I have had texts confirming the new upgrade  twice and spoken to so many people but I am still very out of pocket and wonder what is going on,  My website still does not show the correct amount. Why? Is there an ombudsman who can investigate this? Is it  common practice?

[BandOfBrothers]

Assuming you'e had a bill since you upgraded was that wrong too @CathyL

We do have a Vodafone Social Media Team here who read all posts who maybe able to help and guide you once they catch up with your post and reply. 

[Colleen]

@CathyL So we can look into this for you, I've sent you a private message with details on how to get in touch with our team.